Customer Care Officer- Home Mainstream

Singtel Group; Malacca City; On-site; MYR 24,000 - 32,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Care Officer in Malacca City. The role involves providing high-quality customer service and support via telephone and electronically, addressing inquiries, and resolving issues. The ideal candidate should have a relevant diploma or degree, strong communication skills, and the ability to thrive in a fast-paced environment. Additional benefits include health and wellness perks, ongoing training, and opportunities for internal mobility.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• At least 1 year working experience in customer service or contact centre is required.
• Entry level candidates are encouraged to apply.
• Willing to work rotating shifts including weekends and public holidays.

Responsibilities

• Provide quality customer service to customers either by telephone or electronically.
• Respond and follow up promptly to customer enquiries.
• Handle and resolve complex cases to ensure customer satisfaction.

Skills

Customer oriented

Good interpersonal and communication skills

Ability to handle pressure

Good command of English

Ability to converse in Mandarin

Education

Diploma/Bachelor’s Degree in Business Studies/Administration/Management, Commerce or equivalent

Tools

MS Office

Job description

Overview

We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.

Make an Impact

• Provide quality customer service to SingTel customers either by telephone or electronically
• Respond and follow up promptly to customer enquiries
• Handle and resolve complex cases to ensure customer satisfaction
• Communicate and coordinate with internal departments at all level
• Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
• Meet or exceed all individual and team KPI set by the management
• To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staff to take a follow-up call from the customer
• To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
• Participate in ad-hoc projects as requested

Skills for Success

• At least Diploma/ Bachelor’s Degree in Business Studies/Administration/Management, Commerce or equivalent
• Entry level candidates are encouraged to apply. Otherwise at least 1 year working experience in customer service or contact centre is required
• Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates
• Customer oriented with good interpersonal and communication skills
• Ability to perform in a fast-paced environment and work well under pressure
• Flexible to changes in work schedule
• Good computer literacy in MS Office
• Willing to work rotating shifts including weekends and public holidays

Rewards and Benefits

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location

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