Customer Care (Kuala Lumpur, Malaysia)

Cartrack; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company in the smart mobility sector is seeking a Customer Care Officer to join its vibrant team. This role focuses on ensuring customer satisfaction by providing professional support, training clients on the SaaS platform, and maintaining a positive relationship with customers. The ideal candidate will possess excellent communication skills, a tech-savvy mindset, and the ability to work independently while contributing to a collaborative environment. Join this fast-growing firm where your ideas can drive innovation and efficiency, making a significant impact on customer experiences.

Qualifications

• Diploma/Bachelor Degree in any field or equivalent industry experience.
• Experience in customer service and proficiency in English.

Responsibilities

• Maintain a positive and professional attitude towards customers.
• Train customers on using the SaaS platform effectively.
• Respond promptly to customer inquiries and resolve complaints.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Tech-savvy

Problem-solving

Education

Diploma/Bachelor Degree

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartracks position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to sell additional services and or Cartrack software applications to clients.
• Compile daily efficiency and productivity reports.

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Experience in customer service.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.