Customer Care for Microsoft Store - French speaker

Teleperformance Portugal; Kuala Lumpur; On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading global company as a Customer Care representative for Microsoft Store, where you'll manage customer relationships and drive sales. The role offers opportunities for personal and professional development in a multicultural environment, alongside benefits such as health insurance and accommodation.

Benefits

Free healthy meals

Health Insurance since day one

Free annual flight to home country

Free Portuguese language courses

Leadership opportunities

Qualifications

• Minimum 1 year of customer support or service experience for B2B roles required.
• Dynamic and enthusiastic about technology.

Responsibilities

• Manage strong relationships with clients and customers.
• Sell hardware to small-medium businesses and some enterprise customers.
• Ensure customer orders are fulfilled and arrive on time.

Skills

Fluent communication in French

Fluency in English

Relationship management

Problem solving

Sales skills

Technical enthusiasm

Job description

Customer Care for Microsoft Store – French speaker

We are looking for a tech lover, especially for Microsoft Surface family. Integrate our online selling team and become a Microsoft Store ambassador! Join us as Customer Care for Microsoft Store!

In this role, you will manage a range of clients within small-medium businesses, and some enterprise customers. Manage strong relationships with our customers. Work independently and with great maturity. Ensure that customers are advised correctly on their product. Ensure the fulfillment of customer orders and that they arrive in a timely fashion. On a daily basis, your main challenge is going to be to adapt your communication, handling proactive volume with new business. Focus your efforts on sales.

Are you ready for the challenge?

Whomever you are, whatever you do, bring your ambition, ideas, energy and determination. Come drive our business into the future.

We need those who have what it takes to live their ambitions and drive true impact in their work. Those willing to play their part in embracing a world of possibilities.

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technology companies in the world.
It’s best known for its software and hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• As a Customer Care for Microsoft Store, you’ll manage, through customer support, strong relationships with our customers;
• Sell Hardware to small-medium businesses and to some enterprise customers;
• Ensure customers are advised correctly on their product and their orders are put through and arrive at the customer promptly;
• Handle proactive volume with new business;
• Deal with procurement and marketing teams alike at the customer side.

What you'll need

• Fluent level of written and verbal communication skills in French;
• Fluency in English – B2 level (mandatory);
• As a Customer Care for Microsoft Store, you’ll need a minimum of 1 year of customer support or service experience for B2B roles required;
• Experience in B2B Account Management with outbound activity (Preferred);
• Microsoft Advocate Performance Certification (Sales Specialist/Master) within 3-6 months – (is a plus);
• Great listener and problem solver for each unique customer challenge;
• Dynamic and enthusiastic about technology;
• Aiming to be part of Microsoft’s mission and passionate about helping customers;
• Proven ability to build relationships with business customers and proficient managing various accounts to build long lasting relationships.
• An international career in a multicultural environment;
• A permanent presence of mentors who will facilitate your personal and professional development;
• Intensive training and constant and familiarization phase;
• Good reference for future career;
• Leadership opportunities;
• Challenging work as a Customer Care for Microsoft Store;
• Ample opportunity to grow and evolve within our organization;
• Accommodation in a room of a Teleperformance apartment;
• Free annual flight to the home country;
• Health Insurance since day one in the company;
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, water sports, soft trekking and much more.

Teleperformance Portugal

TP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine!

With more than 14 000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.

TP Portugal continues to grow. Join our team and find your place at TP!

Apply now

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