Customer care Executive Trainer Thiruvananthpuram

2coms; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading training organization in Kuala Lumpur is looking for a Customer Care Executive Trainer to oversee the development of candidates. The ideal candidate will have 2-3 years of experience in training roles and excellent communication skills. Responsibilities include conducting training sessions, monitoring class progress, and guiding candidates for optimal placement. This position requires a motivated individual with strong interpersonal skills.

Qualifications

• Minimum 2-3 years as a CCE/CRM/ITES Trainer.
• Extensive knowledge of learning principles and modern training techniques.

Responsibilities

• Manage end-to-end development of candidates.
• Conduct theory & practice sessions along with field visits.
• Submit reports timely to center head and HO.
• Guide mobilizers for the right candidate.

Skills

Interpersonal skills

Communication skills

Presentation skills

Leadership skills

Training methodologies

People management

Education

Any Diploma / Graduate

Job description

Customer care Executive Trainer Thiruvananthpuram

2COMS is one of India’s leading organizations. It’s not just one brand but a group of companies delivering excellence in multiple fields. Established almost three decades ago, we have been serving as a Complete Human Supply Chain Management Group.

JobsAcademy is a part of 2COMS Group and it is an award‑winning skill development organization, recognized by the Ministry of Skill Development & Entrepreneurship, Government of India. Some of their core verticals include:

• Skill development programs funded by the Government of India
• Train, hire and deploy resources for the industry
• Implement vocational training programs for high school students
• Execute training programs funded by corporate CSR

JobsAcademy is accredited to EC‑Council, CompTIA, AWS re/Start, Future Skills Prime, Go Daddy, Cloud Credential Council, NSDC. It brings large‑scale opportunities for technical trainers who have knowledge and skills in multiple technologies. This opportunity follows an HTD program in which aspiring candidates are to be trained for MNCs. First we hire, then we train and finally deploy the skilled technical professionals in the tech‑giants. The HTD program from JobsAcademy is designed to give existing IT professionals the exposure and opportunity they need to break away from conventional jobs and enter into highly targeted, career‑advancing roles.

Position: Trainer - CCE (Customer Care Executive)

Domain: Skill Development

Qualification & Experience: Any Diploma / Graduate with minimum 2‑3 years as a CCE/CRM/ITES Trainer

Job Description

• Take care of end‑to‑end development of candidates over the subject
• Keep record of daily class attendance & monitor class progress
• Conduct theory & practice sessions along with field visits
• Submit all reports timely to center head and HO
• Communicate timely with center manager and HO
• Effective delivery of training both theoretical and practical
• Ensuring 100% attendance of the batch
• Ensuring optimum passing percentage
• Take effective participation in placement
• Guide mobilizers for the right candidate

Requirements

• Good interpersonal skills, excellent communication and presentation skills
• Knowledge and ability to use different training methodologies aligned with audience profile
• Presentable, motivated, and good leadership skills
• Good people management and interpersonal skills
• Extensive knowledge of learning principles and modern training techniques
• Ability to manage the full training cycle

If interested, please apply with your updated resume @ [e-mail] or contact at 9142302925