Customer Care Executive (Retail)

Agensi Pekerjaan MatchLink; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A staffing agency is seeking a Customer Service Executive to provide stellar customer service in a retail environment in Ipoh, Perak. Responsibilities include greeting customers, assisting with merchandise, and handling payments. Ideal candidates should possess strong interpersonal skills, previous retail experience, and be fluent in Mandarin, Tamil, English, and Malay. The position requires flexibility for shifts and weekends. Competitive roles available across several locations.

Qualifications

• Previous retail and/or sales experience a major plus.
• Available to work on shifts and weekends.
• Required language(s): Mandarin, Tamil, English and Malay.

Responsibilities

• Greet customers and make them feel welcome.
• Assist shoppers with merchandise and recommendations.
• Process payment using cash register and POS systems.

Skills

Customer service skills

Interpersonal skills

Retail experience

Computer literacy

Ability to work in shifts

Education

Primary/Secondary School/SPM/‘O’ Level

Diploma or equivalent

Bachelor's Degree or higher

Tools

POS systems

Job description

Overview

Customer Service Executive (Front-line) Job Summary

We are seeking a dynamic, energetic retail assistant to join our growing organization. In this position, you will play a key role in providing stellar customer service experiences on a daily basis. You must be organized, detail-oriented, and knowledgeable our products with an engaging, upbeat personality.

Responsibilities

• Greet customers and make them feel welcome
• Maintain a clean, organized, and comfortable work station
• Be attentive to customers, providing answers to any questions and make recommendations
• Assist to boost up the in-store sales.
• Assist shoppers with merchandise (type of product, choice of plans available collecting items from back inventory if needed, etc.).
• Restock items that are running low and maintain proper display appearances
• Assist with inventory counts and placement of new products, including new in-store or window displays
• Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary)
• Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system

Qualifications

• Previous retail and/or sales experience a major plus
• Computer literate and comfortable using POS systems
• Thrives working in a fast-paced environment as part of a team
• Available to work on shifts and weekends
• Excellent customer service and strong interpersonal skills
• Candidate must possess at least a Primary/Secondary School/SPM/”O” Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.
• Required language(s): Mandarin, Tamil, English and Malay
• Able to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Enthusiastic, friendly and energetic

Location and Availability

• Location: Alor Setar (Kedah), Island & Main land area (Penang), Ipoh (Perak), JB (Johor), Bandar Melaka, Seremban (Negeri Sembilan), Central Region (Klang, Cheras, Sunway, Shah Alam, TTDI, KL)
• Position(s) available: 30 urgent vacancies