Customer Care Executive - Indoor Sales (Seksyen U5 Shah Alam)

Rentokil Initial Hong Kong; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A market leader in pest control solutions is seeking a motivated Customer Care Executive (Indoor Sales) in Shah Alam. This role focuses on building strong relationships with clients while driving new sales. Candidates should have a Diploma, strong communication skills, and the ability to meet KPIs. The position offers an attractive salary with comprehensive benefits, including insurance coverage and additional retirement benefits. Join a friendly and competitive team dedicated to achieving goals and results.

Benefits

Attractive base salary and incentives

Comprehensive Insurance Plans

Dental & Optical Coverage

Qualifications

• Minimum a Diploma in related discipline with proven customer care experience.
• Call centre experience is an added advantage.
• Multi-lingual in English and Bahasa Malaysia.

Responsibilities

• Strengthen relationships with existing clients and drive new business growth.
• Assist in credit control work and conduct outbound calls.
• Work closely with team members to meet customer expectations.

Skills

Customer relationship building

Excellent communication skills

Data-driven

Sales skills

Time management

Problem-solving

Education

Diploma in related discipline

Job description

Customer Care Executive (Indoor Sales)

We’re looking for a motivated and dynamic Customer Care Executive (Indoor Sales) to join our expanding team. In this role, you’ll strengthen relationships with existing clients while driving new business growth through your strong sales skills and proactive mindset.

In This Role You Will Be Responsible For

• The candidate will play an active role in renewals and retaining customers
• By providing excellent after sales service and regular communication between the customer and the Company
• Work closely with other team members to provide strong team representation in meeting customer’s expectations
• Assist in credit control work
• Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling

Requirements

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care environment
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Good communication skills and has the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable

• Excellent customer service via phone & negotiation skills
• Ability to reach & exceed up selling targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Benefits

• Attractive base salary and incentives
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address

Rentokil Initial (M) Sdn Bhd.
No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam