Customer Care Executive - Indoor Sales (Bayan Lepas)

Rentokil Initial plc; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company is looking for a motivated Customer Care Executive (Indoor) to manage client relationships and drive sales. The candidate will be responsible for customer renewals and providing excellent service while adhering to KPIs. Successful candidates will receive comprehensive training and be part of a competitive team with great incentives and benefits.

Benefits

Attractive base salary and incentives

Comprehensive Insurance Plans

Out-patient & Specialist Coverage

Dental & Optical Coverage

Additional Retirement benefits

Staff Purchase Plans

Qualifications

• Minimum a Diploma with proven track record in customer care.
• Good understanding of business clients.
• Call centre experience is an added advantage.

Responsibilities

• Renewals and retaining customers through excellent service.
• Conduct outbound calls for renewals and attend to complaints.
• Work with the team to meet customer expectations.

Skills

Communication skills

Customer service

Negotiation skills

Time management

Problem solving

Multi-lingual

Education

Diploma in related discipline

Job description

We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

In this role you will be responsible for:

• The candidate will play an active role in renewals and retaining customers
• By providing excellent after sales service and regular communication between the customer and the Company
• Work closely with other team members to provide strong team representation in meeting customer’s expectations
• Assist in credit control work
• Conduct outbound call i.e. renewal, cycle call, attend to complaint calls and up selling.

Requirements

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care environment
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Good communication skills and has the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to priorities tasks with effective time management
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Ability to reach & exceed up selling targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Benefits

Rewards and Benefits

• Attractive base salary and incentives
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn Bhd

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas,Penang