Customer Care Executive - Indoor Sales (Bayan Lepas)

Rentokil Initial; Bayan Lepas; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Customer Care Executive to enhance client relationships and drive sales. This dynamic role involves providing exceptional after-sales service, conducting outbound calls, and working closely with team members to meet customer expectations. With a competitive salary and incentives, along with comprehensive training, this position offers a rewarding opportunity to thrive in a supportive and diverse environment. If you are passionate about customer service and sales, this role is perfect for you.

Benefits

Attractive base salary and incentives

Comprehensive Insurance Plans

Out-patient & Specialist Coverage

Dental & Optical Coverage

Additional Retirement benefits

Staff Purchase Plans

Qualifications

• Proven track record in a customer care environment.
• Ability to adhere to KPIs and build customer relationships.

Responsibilities

• Build and maintain client relationships while achieving sales targets.
• Provide excellent after-sales service and communication.

Skills

Customer Service Skills

Communication Skills

Sales Skills

Negotiation Skills

Time Management

Education

Diploma in a related discipline

Job description

We are looking for a motivated, dynamic Customer Care Executive (Indoor) to join our team based out of our offices in various locations. Your responsibilities will be to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure, and career opportunities. You will also be given full product training, with hands-on assistance from the customer care team.

In this role you will be responsible for:

• Playing an active role in renewals and retaining customers
• Providing excellent after-sales service and regular communication between the customer and the Company
• Working closely with other team members to provide strong team representation in meeting customer expectations
• Assisting in credit control work
• Conducting outbound calls, including renewals, cycle calls, attending to complaint calls, and upselling.

Requirements

The ideal candidate will possess:

• Minimum a Diploma in a related discipline of studies with a proven track record in a customer care environment
• High success in converting clients with the ability to adhere to KPIs to ensure success
• Drive by data and building a network of excellent customer relationships
• Good communication skills and the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organizational skills with attention to detail
• Ability to prioritize tasks with effective time management
• Good understanding of business clients in your designated locations
• Autonomous and thrives on challenges
• A valid driving license is required because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent customer service via phone & negotiation skills
• Ability to reach & exceed upselling targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, with the ability to converse in other local dialects being an added advantage
• Commercially focused acumen

Benefits

Rewards and Benefits

• Attractive base salary and incentives
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life, and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust, and competitive team that is highly motivated and focused on achieving goals and results. You will be given full product training, with hands-on assistance from the Customer Care Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity, which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths, and provides opportunities for all colleagues to achieve their full potential.

Address:

Rentokil Initial (M) Sdn Bhd

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang