CUSTOMER CARE EXECUTIVE

SGS; Shah Alam; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading global inspection and certification company, SGS, is seeking a motivated individual to support its lab testing process. This role involves managing client inquiries related to lab services, coordinating with internal departments, and ensuring seamless communication regarding sample submissions. Ideal candidates will have a Bachelor's degree in Science, showcasing their expertise in the field.

Qualifications

• Preferably fresh graduates.
• Strong communication skills in handling client inquiries.
• Ability to coordinate with multiple departments.

Responsibilities

• Handle daily sample receiving and sorting.
• Assist clients with lab test inquiries and quotations.
• Coordinate the lab testing process among various departments.

Skills

Client Communication

Organizational Skills

Customer Service

Education

Bachelor’s Degree in Science

Job description

Company Description

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

• To handle daily sample receiving, registration, sorting & after sales service with client
• Assist walk in client and incoming call regarding on lab test enquiry incuding to provide quotation to client
• Communicate with client on the sample submission & any related issue.
• Coordinate the lab testing process between Lab, Admin, Sales & Billing Department.
• Direct liase with SGS affiliate for subcon job at oversea.
• Handle any assigned task by superior.
  
  

Qualifications

Bachelor’s Degree in Science or any related field.

Additional Information

• This position does not require travelling.
• Location of the position is at Seksyen 22, Shah Alam, Selangor, Malaysia