Customer Care Executive

Schneider Electric; Petaling Jaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to sustainability and progress as a Customer Care Executive. In this dynamic role, you will be the first point of contact for customers, addressing their inquiries and enhancing their experience. You'll manage both pre-sales and post-sales interactions, ensuring that customers receive the highest level of service. Collaborate with various teams to drive improvements and support sales growth while working in a supportive environment that values teamwork and innovation. If you're passionate about making a difference and excel in customer service, this is the perfect opportunity for you.

Benefits

Global Family Leave

Comprehensive Medical Coverage

Employee Stock Ownership Plans

Qualifications

• Bachelor’s degree in any field, engineering preferred.
• 3-5 years of experience in customer service roles.

Responsibilities

• Handle pre-sales and post-sales inquiries, ensuring customer satisfaction.
• Process customer requests in ERP systems and manage escalations.

Skills

Verbal Communication

Written Communication

Problem-Solving

Data Analytics

Multitasking

Education

Bachelor's Degree

Tools

ERP SAP SD

Excel

Job description

Job Description

In Schneider Electric, everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and communities. We drive digital transformation in energy management and automation through products, software, and services, making a significant impact by helping organizations become more resilient and efficient.

Joining Schneider Electric means working towards a cleaner, better world. Our global team values inclusion, mastery, purpose, action, curiosity, and teamwork, transforming sustainability ambitions into tangible actions.

We are seeking a Customer Care Executive who will be the first point of contact for our customers, resolving queries and ensuring satisfaction. The role involves handling pre-sales and post-sales inquiries, processing requests, and building strong client relationships.

The Role:

As a Customer Care Executive, you will support customers in your assigned country, including greeting, logging interactions, and identifying customer needs. Your responsibilities include resolving most queries on first contact and escalating complex cases appropriately. Typical queries involve:

• Pre-sales: pricing, availability, order entry, quotations, e-commerce, and knowledge management
• Post-sales: product returns, technical queries, order management, invoices, and deliveries

You will also manage requests related to purchase orders, credit notes, warranties, complaints, and customer service needs, aiming to enhance customer satisfaction and support sales growth.

Additional responsibilities include:

• Providing professional primary support via phone, email, and digital platforms
• Processing customer requests in ERP systems
• Coordinating logistics and delivery with procurement and logistics teams
• Managing escalations and resolving issues related to orders, logistics, and product quality
• Collaborating with marketing on product launches and learning about new products and technologies
• Leading process improvements in customer service

Qualifications for Success:

• Bachelor’s degree in any field, with 3-5 years of experience (engineering degree preferred)
• Knowledge of ERP SAP SD module and supply chain processes is highly advantageous
• Proficiency in Excel and data analytics
• Excellent verbal and written communication skills
• Ability to multitask and work under pressure
• Flexible with working hours during peak periods
• Self-motivated, results-oriented, and a team player with problem-solving skills

What We Offer:

• Global Family Leave
• Comprehensive medical coverage
• Employee stock ownership plans
• And more!

We invite passionate customer service professionals to apply and make an impact. Join us in turning sustainability ambitions into actions and contributing to a resilient, sustainable world.