Customer Care Executive

Upright Talent; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational manufacturer is seeking a Customer Care Executive to deliver exceptional support and service. In this role, you will assist clients, resolve inquiries, and ensure satisfaction. Join us to enjoy a competitive package, work-life balance, and structured career progression.

Benefits

Attractive remuneration package up to RM 6k

Enjoy Work Life Balance with 5 working days

Structured Career Progression

International exposure

Qualifications

• 1+ years of experience in customer care or service.
• Proficient in using CRM software or other relevant tools.
• Knowledge of manufacturing processes is an advantage.

Responsibilities

• Address customer inquiries, complaints, and requests.
• Provide accurate product information and technical support.
• Process customer orders accurately and maintain customer records.

Skills

Problem-solving

Conflict resolution

Multitasking

Customer service

Tools

CRM software

Job description

As a Customer Care Executive in the manufacturing industry, your primary responsibility is to provide excellent customer service and support to clients throughout their experience with the company. You will be the main point of contact for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction.

• Respond to customer inquiries, complaints and requests
• Provide accurate information about products andservices
• Resolve customer problems and complaints in a timely manner
• Process customer orders accurately
  
• Provide technical support and guidance to customers
• Stay updated onproduct information
• Build and maintain positive relationships with customers
• Identify potential upsell opportunities based on customer needs
• Provide sales support by sharing product information and details
• Maintain accurate customer records and communication logs
• Ensure compliance with policies and standards

All you need to know : -

• Attractive remuneration package up to RM 6k
• Joining a Multinational Manufacturer (MNC)
• Enjoy Work Life Balance with 5 working days
• Structured Career Progression
• International exposure

We're looking for someone with .

• 1+ year(s) of experience in customer care or service
• Posses problem-solving and conflict resolution abilities
• Ability to multitask in a fast-paced environment
• Proficient in using CRM software or other relevant tools
• Knowledge of manufacturing processes is an advantage
• Willing to travel domestically and overseas.