CUSTOMER CARE EXECUTIVE

Societe Generale; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global testing, inspection, and certification company is looking for a Sample Handling Technician in Malaysia. You will be responsible for sample management, customer communication, and ensuring adherence to safety standards, contributing to the company's commitment to quality and integrity.

Benefits

Flexi-Benefits

Group Insurance Coverage

Qualifications

• Minimum education of Degree in Science.
• Experience in documentation and operating procedures (3-5 years preferred).
• Good interpersonal skills and independent work capability.

Responsibilities

• Perform sample handling including inspection, sorting, and registration.
• Assist with daily operations and client communication.
• Ensure compliance with ISO 17025 and HSE policies.

Skills

Interpersonal Skills

Education

Degree in Science or related field

Job description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.

Qualifications

• Minimum educations of Degree in Science or any related field.
• Minimum 3-5years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
• Able to work independently with minimum supervision.

Additional Information

• Flexi-Benefits and Group Insurance Coverage