CUSTOMER CARE EXECUTIVE

SGS; Kulai; On-site; MYR 100,000 - 150,000; Full time

Job summary

SGS, the world's leading testing, inspection, and certification company, seeks a sample handling specialist in Kulai, Malaysia. The role involves sample management, client liaison, and adherence to quality standards. Candidates should hold a relevant degree and have experience in documentation; fresh graduates are welcome to apply.

Benefits

Flexi-Benefits

Group Insurance Coverage

Qualifications

• Degree in Science or any related field required.
• 3-5 years' experience in documentation preferred; fresh graduates welcome.
• Good interpersonal skill and able to work independently.

Responsibilities

• Perform sample handling, inspection, registration, and related operations.
• Communicate with clients regarding sample submission and maintain integrity.
• Ensure adherence to HSE policies and coordinate across departments.

Skills

Interpersonal skills

Understanding of standard operating procedures

Independence

Education

Degree in Science or related field

Job description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.
  
  

Qualifications

• Minimum educations of Degree in Science or any related field.
• Minimum 3-5 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
• Able to work independently with minimum supervision.
  
  

Additional Information

• Flexi-Benefits and Group Insurance Coverage