Customer Care Executive

Scientex; Chemor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the manufacturing and property development sector is seeking a Customer Care Executive based in Chemor, Perak. The ideal candidate will handle customer complaints, follow up on defects, and ensure product quality compliance. This role requires strong communication skills, customer service experience, and basic proficiency in Microsoft Office. Join us to contribute towards providing affordable housing in Malaysia.

Qualifications

• At least 1 year of experience in customer service, preferably in property development.
• Able to speak Malay/English; Mandarin is an advantage.
• Possess own transport and willing to travel.

Responsibilities

• To attend to customers' complaints and ensure resolution.
• To follow up on defect rectification and work closely with the Technical Team.
• To ensure compliance with regulatory requirements and internal SOPs.

Skills

Communication

Interpersonal skills

Customer Service

Education

SPM or equivalent

Tools

Microsoft Office

Job description

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To attend to customers' complaints/feedback and ensure they are resolved professionally in compliance with company service standards.

To follow up on defect rectification progress and work closely with the Technical Team for dispute resolution.

To submit critical defects progress reports in a timely manner to the Technical Team for investigation and rectification.

To propose appropriate solutions and provide regular feedback for continuous product quality improvement.

To ensure compliance with regulatory requirements and internal SOPs.

To perform other ad-hoc duties as assigned by the superior.

Perform any other ad-hoc tasks as may be assigned by the superior or company.

2. Qualifications/Requirements

Candidate must possess at least SPM or equivalent.

At least 1 year of experience in customer service, preferably in the property development industry.

Able to speak Malay/English; Mandarin is an advantage.

Computer literate with knowledge in Microsoft Office (Word and Excel).

High proficiency in written and verbal communication skills.

Knowledge of building defects and ability to work under pressure.

Able to work on weekends and public holidays.

Possess own transport and willing to travel.

Strong communication and interpersonal skills with a positive attitude.

Willing to be based in Chemor, Perak.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following qualifications do you have?
• How many years of experience do you have as a Customer Care Executive?
• Do you have customer service experience?

SCIENTEX Group is a publicly listed company on the Main Market of Bursa Malaysia Securities Berhad since 1990. We are a leading manufacturer in flexible plastic packaging and a prominent developer of affordable homes in Malaysia.

Our Property Division focuses on addressing the growing need for affordable housing. With land banks exceeding 8,200 acres across seven states in Peninsular Malaysia, we have completed over 30,000 affordable homes, providing greater access to homeownership for Malaysians.

We invite dynamic and self-motivated individuals to join our Property Division!