Customer Care Executive

Scientex; Chemor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent property developer in Chemor, Perak is seeking a Customer Care Executive to attend to customer complaints and follow up on defect rectification. Candidates must possess at least an SPM or equivalent and have a minimum of 1 year of customer service experience. Proficiency in Malay and English is required, and knowledge of Mandarin is a plus. The role requires strong communication and interpersonal skills, with a willingness to travel.

Qualifications

• Minimum 1 year of experience in customer service, preferably in property development.
• Able to communicate in Malay and English; Mandarin is a plus.
• Possess own transport and willing to travel.

Responsibilities

• Attend to customers' complaints/feedback and ensure resolutions.
• Follow up on defect rectification with Technical Team.
• Submit defect progress reports to Technical Team.

Skills

Customer service experience

Verbal communication

Written communication

Interpersonal skills

Computer literacy

Education

SPM or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

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To attend to customers' complaints /feedback and to ensure the complaints are resolved professionally in compliance with company service standard.

To follow up on defect rectification progress and work closely with Technical Team for dispute resolution.

To submit critical defects progress report in a timely manner to Technical Team for investigation and rectification.

To propose an appropriate solution and provide them regular feedback for their continuous product quality improvement.

To ensure compliance to regulatory and internal SOP.

To perform other ad-hoc duties as assigned by the superior.

Perform any other ad-hoc tasks as maybe assigned by the superior or Company.

2 Qualifications/Requirements

Candidate must possess at least SPM or equivalent

At least 1 year (s) of experience in customer service preferable in property development industry.

Able to speak in Malay/English, Mandarin will be an added advantage.

Computer literate and knowledge in Microsoft Office. (Wordand Excel)

High proficiency in written and verbal communication skills.

Knowledge of building defect and able to work under pressure

Able to work on weekends and public holidays.

Possess own transport and willing to travel.

Strong communication and interpersonal skill with positive attitude.

Willing to be based in Chemor, Perak.

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Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Care Executive? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience? Do you possess or have access to your own transportation? Are you willing to travel for this role when required?

SCIENTEX Group is a publicly listed company on the Main Market of Bursa Malaysia Securities Berhad since 1990, we are a leading manufacturer in flexible plastic packaging and a prominent developer of affordable homes in Malaysia.

Our Property Division, focused on our core objective of addressing the growing need for affordable housing. With land banks exceeding 8,200 acres spanning seven states across Peninsular Malaysia, we are proud to have completed more than 30,000 affordable homes to date, providing greater access to home ownership for Malaysians.

We invite dynamic and self-motivated individuals to be a part of this dynamic organization focusing in our Property Division!

SCIENTEX Group is a publicly listed company on the Main Market of Bursa Malaysia Securities Berhad since 1990, we are a leading manufacturer in flexible plastic packaging and a prominent developer of affordable homes in Malaysia.

Our Property Division, focused on our core objective of addressing the growing need for affordable housing. With land banks exceeding 8,200 acres spanning seven states across Peninsular Malaysia, we are proud to have completed more than 30,000 affordable homes to date, providing greater access to home ownership for Malaysians.

We invite dynamic and self-motivated individuals to be a part of this dynamic organization focusing in our Property Division!

What can I earn as a Customer Care Executive