CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE-1

PAHANG SPECIALIST HOSPITAL SDN BHD; Pahang; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Pahang is looking for Customer Care & Experience staff to assist patients and ensure high service standards within the hospital. Responsibilities include guiding patients, conducting satisfaction surveys, and participating in operational discussions. Candidates should have strong communication skills and a compassionate approach. Full-time positions are available and aim to enhance patient care across multiple services.

Qualifications

• Understanding of the hospital's vision and service structure.
• Ability to assist patients and provide appropriate information.
• Capability to handle operator duties and manage logistics.

Responsibilities

• Assist patients and guide them through the hospital.
• Conduct external patient satisfaction surveys.
• Participate in service meetings and respond to feedback.

Skills

Communication skills

Empathy

Organizational skills

Job description

CUSTOMER CARE, CUSTOMER CARE & EXPERIENCE

Customer Care & Experience - Job Description

Location: KPJ Pahang Specialist Hospital | Type: Full-time | Posted: 30+ Days Ago | Requisition ID: JR000000587

Responsibilities include:

• Understanding and executing work instructions aligned with the hospital's Vision, Mission, Philosophy, Goals, and Objectives.
• Comprehending the service organization structure and informing the head of service of any changes affecting service standards.
• Participating in service meetings to discuss operational issues.
• Assisting patients within the hospital, including guiding them to wards, diagnostic imaging, pharmacy, A&E, consultant suites, physiotherapy, and other areas.
• Providing patients with appropriate information and support.
• Assisting with wheelchairs, lifting patients, and managing luggage trolley logistics.
• Distributing newspapers to wards and maintaining lobby area cleanliness and seating arrangements.
• Updating staff leave lists and engaging in patient engagement activities such as giving balloons to children on Fridays.
• Conducting ward visits and responding to patient feedback promptly.
• Performing external patient satisfaction surveys and monitoring the results weekly.
• Handling operator duties including answering and transferring calls.

Company Overview

KPJ Healthcare Berhad aims to be the preferred healthcare provider in the region, delivering world-class services across Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We seek talented individuals at all career stages to join our team and help us improve healthcare solutions.