Customer Care Consultant (JB-Mt Austin)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading healthcare provider is seeking a Customer Care Consultant in Johor Bahru. The role involves patient education, office management, and coordinating surgical activities, with a focus on delivering excellent customer service. Candidates should have a diploma or degree, along with some experience in a customer service environment. A range of attractive benefits and a supportive workplace culture are offered.

Benefits

EPF, SOCSO

Monthly staff incentives

Bonuses paid in March and June

15 days annual leave

Long service awards after 3 years

Vision correction benefits

Staff discounts for surgeries

Free comprehensive eye check-up

Insurance and hospitalization coverage

Maternity leave: 101 days for females, 30 days for males

GP visits reimbursement

Birthday leave

Festival leave

Mileage claim for business trips

Performance-based increments

Training provided

Meals provided if working until 8 pm

Subsidiary pool for team parties

Qualifications

• 1-2 years experience in customer service role.
• Science background preferred.

Responsibilities

• Patient education and consultations.
• Coordinating and scheduling surgeries.
• Ensuring smooth patient flow.

Skills

Customer-oriented

Meticulous

Education

Diploma or Degree in any field

Job description

Customer Care Consultant (JB-Mt Austin) ID:57749

Overview

Salary: 3,000 MYR ~ 4,200 MYR

Industry: Medical & Healthcare

Job Description

• Patient education, including consultations
• Patient registration, appointment scheduling, and follow-up
• Coordinating and scheduling surgeries
• Attending to patients' needs
• Ensuring smooth patient flow
• Assisting in marketing activities such as roadshows (applicable when MKN/KKM SOPs are open)
• Preparing statistical reports

Qualifications & Requirements

• Educational background: Diploma or Degree in any field (science background preferred)
• Experience: 1-2 years in a customer service role
• Skills: Customer-oriented and meticulous

Additional Benefits & Perks

• EPF, SOCSO
• Monthly staff incentives (if target is met, accumulated over 3 months)
• Bonuses paid in March and June (2-2.5 months)
• 15 days annual leave
• Long service awards (after 3 years)
• Vision correction (free for staff and discounts for family)
• Staff discounts for surgeries (family)
• Free comprehensive eye check-up for staff and family
• Insurance, hospitalization, and accident coverage
• Maternity leave: 101 days for females, 30 days for males
• GP visits: RM300 annually; if no MC throughout the year, RM300 is reimbursed
• Birthday leave: Half-day leave (spouse's birthday also eligible)
• Festival leave (Eve and Angpao)
• Mileage claim: RM0.60 per km for business trips
• Performance-based increments
• Training provided
• If working until 8 pm, meals provided
• Subsidiary of RM100 per staff per center, pooled for team parties