Customer Care Consultant (Ipoh - Bond Square)

Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.; Ipoh; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the medical and healthcare sector seeks a Customer Care Consultant for its Ipoh office. The role involves patient education, managing appointments, and ensuring patient needs are met. The ideal candidate has a diploma or degree, exceptional customer service skills, and relevant experience. Additional benefits include EPF and SOCSO contributions, productivity bonuses, and comprehensive insurance coverage.

Benefits

EPF, SOCSO contributions

Monthly staff incentive (paid quarterly)

Bonuses paid in March and June

15 days annual leave

Long service cash reward

Vision correction benefits

Staff discounts for surgeries

Free eye check-ups for staff and family

Insurance, hospitalization, and accident coverage

Training provided

Qualifications

• 1-2 years experience in a customer service role.
• Science background preferred.

Responsibilities

• Educate patients and coordinate surgeries.
• Handle patient registration and appointment scheduling.
• Maintain smooth patient flow and prepare statistical reports.

Skills

Customer-oriented

Meticulous

Education

Diploma or Degree in any field

Job description

Customer Care Consultant (Ipoh - Bond Square) ID:57754

Overview

Salary: 3,000 MYR ~ 4,200 MYR

Industry: Medical & Healthcare

Job Description

• Patient education, including consultations
• Patient registration, appointment scheduling, and follow-up
• Coordinating and scheduling surgeries
• Attending to patient needs
• Ensuring smooth patient flow
• Occasional participation in marketing activities such as roadshows (subject to SOP guidelines)
• Preparing statistics reports

Qualifications & Requirements

• Educational background: Diploma or Degree in any field (science background preferred)
• Experience: 1-2 years in a customer service role
• Skills: Customer-oriented and meticulous

Additional Benefits

• EPF, SOCSO contributions
• Monthly staff incentive (paid quarterly upon target achievement)
• Bonuses paid in March and June (up to 2.5 months)
• 15 days annual leave
• Long service cash reward (from 3 years onwards, up to RM21,700)
• Vision correction benefits for staff and family (free or discounted)
• Staff discount for surgeries (family)
• Free eye check-ups for staff and family
• Insurance, hospitalization, and accident coverage
• Maternity leave: 101 days for females, 30 days for males
• Outpatient claim: RM300 per year (reward if no claims or MC throughout the year)
• Staff birthday leave (half day); spouse birthday (half day)
• Festival leave (CNY, Raya, New Year)
• Mileage reimbursement: RM0.60 per km for business trips
• Performance-based salary increments
• Company performance and staff performance bonuses
• Training provided
• If working until 8 pm, meals provided
• Annual company subsidy of RM100 per staff for team outings