Customer Care Consultant (CCC)

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

Join a leading consultancy firm as a Customer Care Consultant where you will be the first point of contact for all customer inquiries. This role emphasizes high-quality customer interactions, effective complaint resolution, and account management. Opportunities for growth, competitive monthly salary starting RM 1,800, and comprehensive health benefits are provided, along with a structured training program. Candidates should demonstrate strong communication skills and the ability to thrive in fast-paced environments.

Benefits

Competitive Salary

Incentives

Health Insurance Coverage

Structured Training Programs

Career Growth Opportunities

Qualifications

• Fresh Graduates (Degree holders) or Diploma with 6 months experience.
• SPM holders with 2 years experience welcome.
• Fluent in English and Bahasa Malaysia.

Responsibilities

• Handle customer inquiries and provide the best solutions.
• Address complaints with empathy and ensure timely resolutions.
• Deliver outstanding service during high-demand periods.

Skills

Excellent communication

Interpersonal skills

Problem-solving mindset

Ability to handle high-pressure situations

Education

SPM/Diploma/Degree

Tools

MS Office

CRM software

Job description

Are you passionate about delivering top-notch customer service? Do you thrive in a dynamic, fast-paced environment? If so, we invite you to join us as a Customer Care Consultant (CCC) and be part of a high-performing team!

As a Customer Care Consultant, you will be the first point of contact for our customers, ensuring that every interaction is handled efficiently, professionally, and with a positive impact.

1. Key Responsibilities :

Customer Interaction :

• Handle customer inquiries regarding products and services.
• Provide the best possible solutions based on customer needs.
• Maintain service quality with prompt and professional responses.

Account & Service Management :

• Assist customers with managing their accounts and services.
• Process requests such as account updates and auto-debit setups.

Complaint Handling :

• Address customer complaints with empathy and ensure timely resolutions.
• Ensure all complaints are handled in compliance with Service Level Agreements (SLA).

Crisis Management :

• Deliver outstanding service, especially during high-demand periods.
• Resolve customer concerns quickly and effectively.

2. Requirements :

Education: SPM/Diploma/Degree
Experience:

• Fresh Graduates (Degree holders)
• Diploma with a minimum of 6 months of experience
• SPM with a minimum of 2 years of experience

Language Proficiency: Fluent in English and Bahasa Malaysia
Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving mindset
• Ability to handle high-pressure situations while maintaining accuracy
• Proficiency in MS Office and CRM software

Availability:
-Rotational Shifts (Monday - Sunday)
-Willing to work on weekends and public holidays

Working Hours: Monday- Sunday (rotational shift, including PH)
* 8am to 5pm/ 9am to 6pm
* 12pm to 9pm/ 10am to 7pm
Mode: Fully Work from Office

Job Location: Plaza Sentral, KL Sentral

Why Join Us?
- Competitive Salary: RM 1,800 during probation, up to RM 2,600 after 5 months confirmation
-Incentives: R&R RM 200
-Health Insurance Coverage
-Structured Training Programs for Skill Development
-Career Growth Opportunities within the Organization

How to Apply?
If you're a dedicated, results-driven individual with a passion for customer service, wed love to hear from you! Submit your application today and take the next step in your career journey!