Customer Care Consultant (CCC)

Sunfert International Fertility Centre; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading healthcare center in Kuala Lumpur is seeking a Customer Care Consultant to connect with patients and enhance their experience. The ideal candidate will be friendly, proactive, and passionate about helping others. Responsibilities include engaging with patients, gathering feedback, and supporting initiatives to improve service quality. If you enjoy meaningful interactions and making a difference, this role is for you!

Qualifications

• Friendly and proactive individual with great communication skills.

Responsibilities

• Engage with patients via walk-ins, calls, emails, or social media.
• Gather and analyze feedback to improve services.
• Drive patient loyalty and satisfaction.

Skills

Communication

Customer Service

Job description

We're Hiring! Join us at Sunfert International Fertility Centre as a Customer Care Consultant

Are you someone who loves talking to people, enjoys creating meaningful connections, and is passionate about making a real difference in someone’s journey? If yes – this role is for YOU!

We’re on the lookout for a warm, friendly, and proactive individual to join our Customer Service Team. You’ll be the heart of our center, interacting with patients from all walks of life (locally and internationally), ensuring they feel heard, cared for, and supported from start to finish.

What you'll be doing:

Engage with patients via walk-ins, calls, emails, or even social media

Gather and analyze feedback to improve our services

Help drive patient loyalty and satisfaction

Be our Service Ambassador – ensuring every patient’s experience exceeds expectations

Support cool initiatives like loyalty programs & special projects with our BD team!

If you’ve got a friendly smile, love helping others, and are a great communicator, we’d love to meet you!

Sound like you? Email us at [e-mail] or WhatsApp us at [phone] to apply or find out more.

Let’s grow together and make a difference in the world of fertility care!

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