Customer Care Assistant

Job Responsibility

1. Dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints;
2. Identifying requirements and entering events into a computer system;
3. Dispatching tasks to other units, when relevant;
4. Invoicing or handling payments, where necessary;
5. Sending letters, information sheets and other documents to clients;
6. Advising clients of additional products or services.

Job Requirements

1. Fresh graduates and SPM leavers are encouraged to apply.
2. Excellent hands-on skills with an eye for detail.
3. Can speak in English and Bahasa Malaysia.
4. Ability to work independently.
5. Positive attitude and responsible character.
6. Pleasant personality with a focus on excellence in customer service.
7. Prior working experience will be an added advantage.
8. Self-starter with good communication and interpersonal skills.
9. Possess self-confidence and be able to actively interact with all relevant parties.

Job Benefits

1. Good environment.
2. Casual Attire.
3. Staff Purchase.
4. Insurance Coverage.
5. Medical Claim.
6. EPF/SOCSO.