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Customer Care Advisor - German Speaking

oilandgasjobsearch.com

Kuala Lumpur

Hybrid

MYR 20,000 - 100,000

Full time

Today
Be an early applicant

Job summary

A leading customer service provider is seeking candidates for a role focused on delivering excellent service and improving business processes. Successful applicants will have strong communication skills, experience in project management, and a passion for customer satisfaction. The position offers a hybrid work model and various benefits, including life and health insurance.

Benefits

Life and health insurance
Medical care package
Diverse company culture
Learning and development opportunities

Qualifications

  • Demonstrated ability to provide excellent customer service through clear communication and active listening.
  • Experience with project management techniques to drive continuous improvements.
  • Proven analytical and problem-solving skills to identify and resolve issues independently.

Responsibilities

  • Provide excellent customer service through timely and accurate responses to inquiries.
  • Identify areas for business process improvements and implement solutions.
  • Collaborate with the team for consistency and accuracy across communications.

Skills

Customer Service
Analytical Thinking
Communication
Multitasking
Attention to Detail
MS Office Proficiency
Problem Solving
Job description
Job Description

Please note that this is a shift based role

Job Responsibilities
  • Provide excellent customer service through timely, accurate, and polite responses to customer inquiries via email or phone
  • Identify areas where business processes can be improved and implement solutions to enhance efficiency and effectiveness
  • Collaborate with other members of the team to ensure consistency and accuracy across all communications and processes
  • Maintain expertise on products and services offered by BP to provide accurate information to customers
  • Keep up to date with changes to policies, procedures, and systems to provide accurate information to customers
  • Manage difficult customer situations professionally and efficiently, seeking assistance when necessary
  • Complete any additional tasks as assigned by management
Job Qualifications
  • Demonstrated ability to provide excellent customer service through clear communication and active listening
  • Experience with project management techniques to drive continuous improvements to business processes
  • Proven analytical and problem solving skills to identify and resolve issues independently
  • Ability to multitask and prioritize workloads to meet deadlines
  • Strong attention to detail and organizational skills
  • Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook
  • Excellent verbal and written communication skills
  • Minimum typing speed of 40 wpm
Benefits
  • A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued
  • Possibility to join our social communities and networks
  • Learning opportunities and other development opportunities to craft your career path
  • Life and health insurance, medical care package
  • And many other benefits.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Travel Requirement: No travel is expected with this role

Relocation Assistance: This role is not eligible for relocation

Remote Type: This position is a hybrid of office/remote working

Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer-Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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