Customer Account Specialist - South Pacific Growth

Hewlett Packard Enterprise Development LP; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading company is looking for a Customer Account Specialist to manage service requests and reconciliation of customer accounts. This entry-level role involves collaboration with various stakeholders and strong customer service skills are essential. The position offers career development opportunities and is designed for self-starters who thrive in dynamic environments.

Benefits

Health & Wellbeing benefits

Personal & Professional Development programs

Unconditional Inclusion in the workplace

Qualifications

• 1-2 years related experience in a telephone support position.
• Proficient in English verbal & written communications.
• Strong customer service skills.

Responsibilities

• Manage service requests of customers with minimal supervision.
• Reconcile customer accounts and manage invoice inaccuracies.
• Monitor Key Performance Indicator Metrics.

Skills

Strong written and verbal English communication skills

Demonstrated verbal communication and customer service skills

Accountability

Data Analysis Management

Customer Experience Strategy

Education

Typically, a bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Customer Account Specialist - South Pacific Growth

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

The Customer Account Specialist manages the service requests of customers through different access channels with minimal supervision. Prepare monthly collection strategies. & stablish action plan to meet/exceed metrics. Effectively forecast month-end metric results. Monitor and meet Key Performance Indicator Metrics within target (AR, Suspense, Return and Fees). Report progress during AR review meetings.

The Customer Account Specialist also performs reconciliation of customer accounts (Account Receivable & Customer payments). Manage corrective activities in regard to invoice inaccuracies. Provide customer service by responding, tracking and resolving customer invoicing inquiries. Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit teams to identify & highlight possible adverse relationship issues, e.g. delinquencies, administrative issues etc. Actively manage account receivables health & targets and Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)

Education and Experience Required:

• Typically, a bachelor's degree and 1-2 years related experience or Master with min related experience.

• 1-2 years related experience in a telephone support positionin relevant field of banking, collections, or finance background and ideally comfortable to work with numbers.

• Proficient in Microsoft Excel, Word and Outlook.

• Proficient in English verbal & written communications to support Australia and New Zealand customers and channel partners is a must.

• The role requires active listening, clear articulation, and effective written communication.

• Willing to adhere to Australian working hours: Monday to Friday, 6.30am to 3.30pm (Local time) Public Holidays (PH): We follow the Australian (NSW) calendar. Difference in AU PH and MY PH – replacement day off.

Knowledge and Skills:

• Strong written and verbal English communication skills are essential for success in this role

• Working knowledge of the field of Customer Relations.

• Demonstrated verbal communication and customer service skills.

• Intermediate-level knowledge of operating systems software.

• Demonstrated writing/correspondence skills.

• Experience and demonstrated presentation skills.

• Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.

Additional Information:

Support testing & implementation of new systems releases as requested.
Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes); analyzing and ensuring customer information is accurate and up to date in the systems.
• Delinquency Management:
• Identify Past Dues (current &potential)
• Make Collection Calls
• Manage Collection Letters
• Escalate Collection Activities on Delinquency

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#malaysia #financial, #operations

Job:

Services

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.