Customer Account Specialist - South Pacific Growth

Hewlett Packard Enterprise Development LP; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Account Specialist to provide support primarily from their office in Kuala Lumpur. The role requires strong communication skills and experience in customer service. Opportunities for personal and professional development are offered.

Benefits

Comprehensive benefits

Personal & Professional Development programs

Unconditional Inclusion initiatives

Qualifications

• 2-4 years related experience or Master's degree with up to two years of experience.
• 1-2 years related experience in telephone support.

Responsibilities

• Provide telephone support to customers in Australia and New Zealand.
• Demonstrate customer service and verbal communication skills.

Skills

Communication

Customer Service

Data Analysis

Education

Bachelor's degree

Master's degree

Tools

CRM

Operating Systems Software

Job description

Customer Account Specialist - South Pacific Growth

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We value varied backgrounds and offer flexibility to manage work and personal needs. We make bold moves together and are a force for good. If you are looking to grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description:

Education and Experience Required:

• Typically a Bachelor's degree or equivalent experience with 2-4 years related experience, or a Master's degree with up to two years of experience.
• 1-2 years related experience in telephone support in a service or end-user support environment.
• Proficient in English verbal & written communication supporting Australia and New Zealand customers and channel partners.
• Active listening, clear articulation, and effective written communication skills are required.

Knowledge and Skills:

• Strong written and verbal English communication skills.
• Working knowledge of Customer Relations.
• Demonstrated customer service and verbal communication skills.
• Intermediate knowledge of operating systems software.
• Effective writing and correspondence skills.
• Presentation skills and understanding of legal aspects in Customer Relations, such as consumer rights and warranty responsibilities.

Additional Skills:

Accountability, Action Planning, Active Learning, Active Listening, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, CRM, Data Analysis, Data Collection, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Managing Ambiguity, and more.

What We Can Offer You:

Health & Wellbeing

Comprehensive benefits supporting physical, financial, and emotional wellbeing.

Personal & Professional Development

Programs to help you reach your career goals, whether becoming a knowledge expert or applying skills in another division.

Unconditional Inclusion

We celebrate individual uniqueness, value diverse backgrounds, and promote flexibility to manage work and personal needs. We move boldly together and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram for updates on people, culture, and tech at HPE.

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Job Details:

Service role at Entry level. HPE is an Equal Employment Opportunity employer, committed to inclusivity regardless of race, gender, or other protected categories. We aim to be a global team representative of our customers, fostering an innovative and inclusive environment. For more information, see our Equal Employment Opportunity policy.

Hewlett Packard Enterprise is an EEO Protected Veteran/Individual with Disabilities. We comply with laws regarding arrest and conviction records, considering qualified applicants with criminal histories.