Customer Account Specialist

Hewlett Packard Enterprise; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Customer Account Specialist in Kuala Lumpur. This role focuses on collection management and delivering exceptional customer experience to enhance relationships and support total customer experience objectives. Ideal candidates will possess strong negotiation skills and a background in customer support.

Benefits

Comprehensive health benefits

Personal and professional development programs

Inclusive work environment

Qualifications

• 2-4 years related experience in customer support or collection position.
• Good command of English & Thai in writing and speaking.
• Basic knowledge of finance and accounting preferred.

Responsibilities

• Prepare monthly collection strategies and manage collection balances.
• Service requests of customers via email, phone, and portal.
• Communicate changes to CRM and collaborate with team members.

Skills

Negotiation

Customer Experience Strategy

Data Analysis Management

Education

Bachelor's degree or equivalent experience

Master's degree

Job description

Customer Account Specialist

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Collection & Delinquency Management

• Prepare monthly collection strategies and establish action plan to meet/exceed metrics
• Report progress during AR review meetings and effectively forecast month-end metric results
• Manage collection balances per Customer
• Target Open A/R > 30, 60, 90,180 days
• Timely monitoring of Bank Guarantee renewals and collection of original Bank Guarantee at the Bank counters as required
• Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures
• Document all collection activities in required applications

Deliver customer experience within the lifecycle processes

• Service requests of customers through different access channels (email, phone, post, customer portal)
• Build and maintain strong internal and external customer relationships including higher management within customers’ organization.
• Demonstrate understanding of customer infrastructure, processes, and key customer contacts
• Support Total Customer Experience

Team Collaboration

• Communicate/escalate to CRM (Customer Relationship Manager) any customer changes quickly, consistently and effectively
• Collaborate and engage with team members providing valuable input for customer projects/solutions
• May act as a team or project leader validating deliverables and team decision making processes
• Works on problems / projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Provides guidance and leadership to all colleagues
• Proficient and compliant to internal processes and policies
• Demonstrate sound judgment, prompt follow-up, and timely escalations
• Escalate disputes and non-responsiveness effectively and timely
• Proactive interaction and collaboration with various internal and external stakeholders

Others:

• Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
• Experienced in a customer support or collection position in a service or end-user support environment.
• Can meet customers for collection.
• Strong negotiation skills.
• A good command of English & Thai in writing and speaking.
• Basic knowledge about finance and accounting will be an advantage to have.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#thailand

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.