Customer Account Management Executive (Contract)

Allianz Popular SL.; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Job summary

A leading insurance and asset management company is looking for a professional in Kuala Lumpur to manage premium payments and assist with customer communications. Ideal candidates will hold a diploma/degree and have at least 1 year of experience in the financial sector, showcasing strong analytical and communication skills. Join a diverse and inclusive workforce committed to empowering its employees and shaping a brighter future.

Qualifications

• Minimum 1 year working experience, preferably in the financial sector.
• Good command of spoken and written English.
• Familiarity with using ChatGPT for automating routine tasks.

Responsibilities

• Responsible for prepay and payable management.
• Assist in submission of reports to regulatory bodies and auditors.
• Handle enquiries related to refund of payments.

Skills

Excel

Data Analysis

Communication

Education

Diploma/Degree in any discipline

Job description

Looking for a career that allows you to take ownership of your work?

This position involves monitoring and clearing of excess premium payments and benefits payout, assisting in outbound communication to customers, regulatory reporting, and policies data cleaning.

You'll be responsible for:

• Responsible for prepay and payable management
• Involve in submission of reports to regulatory bodies, auditors and other stakeholders
• Assist in projects related to the sending of notices, letters and statements to our customers, which involving data checking, user testing, coordination of batch production and delivery
• Involve in policies and customers’ data cleaning
• Involve in handling enquiries related to refund of payment and outbound communication to customers

Important to your success:

• Diploma/Degree in any discipline
• Minimum 1 year working experience, preferably in the financial sector
• Good in excel and data analysis skills
• Good command of spoken and written English
• Availability for extended hours as needed
• Familiarity with using ChatGPT for automating routine tasks and enhancing productivity

Disclaimer Thank you for your interest in joining our team. Due to the high volume of applications we receive, we are unable to provide individual feedback to every applicant. If you do not hear from us within 14 days of submitting your application, please assume that you have not been selected for this position.

Important: All updates regarding your application status will be communicated via email. Please ensure you frequently check your email for updates and further instructions.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.