Customer 360 SME / Product Manager

Tap Growth ai; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading technology firm in Kuala Lumpur is seeking an experienced Customer 360 SME / Product Manager to drive customer data strategy and product development initiatives. The ideal candidate will have expertise in CRM and analytics, aiming to enhance customer experience across all touchpoints. This role requires a strong business acumen with at least 10 years in product management, preferably in the insurance or financial services sector.

Qualifications

• 10–12 years of experience in CRM/product management.
• Strong business acumen focused on customer engagement and sales conversion.
• Experience in insurance or financial services industry preferred.

Responsibilities

• Translate business needs into scalable CRM strategies and solutions.
• Drive Customer 360 initiatives across multiple markets.
• Work with stakeholders to improve customer experience and sales outcomes.
• Provide product leadership and ensure delivery aligns with business value.

Skills

CRM strategies

Stakeholder management

Customer engagement

Job description

We are seeking an experienced Customer 360 SME / Product Manager to drive customer data strategy and product development initiatives. The ideal candidate will have expertise in customer data platforms, analytics, and product management to deliver comprehensive customer insights and enhance customer experience across all touchpoints.

Job Roles and Responsibilities

• Translate business needs into scalable CRM strategies and solutions.
• Drive Customer 360 initiatives across multiple markets.
• Work with stakeholders to improve customer experience and sales outcomes.
• Provide product leadership and ensure delivery aligns with business value.

Job Requirements

• 10–12 years of experience in CRM/product management.
• Strong business acumen with a focus on customer engagement and sales conversion.
• Experience in insurance or financial services industry preferred.
• Proven expertise in stakeholder management across multiple markets.