Custom Clearance Manager

SPERTON Malaysia - Where Great People Meet; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading logistics company in Malaysia seeks a Customs Clearance Manager to lead all customs activities, ensuring compliance and operational excellence. The role requires extensive experience in customs clearance management, regulatory compliance, and team leadership within the logistics sector, driving efficiency in a dynamic environment.

Qualifications

• Minimum 10 years in logistics, 5 in customs management.
• Proven leadership in team management.
• Experience in mid-sized logistics or global firms.

Responsibilities

• Oversee customs clearance across ports and airports.
• Ensure regulatory compliance and accurate documentation.
• Manage customs and documentation staff.

Skills

Leadership

Operational Management

Regulatory Compliance

Problem Solving

Documentation Accuracy

Job description

Key Responsibilities:

To manage and oversee all customs clearance activities while leading the transition from a shipment/import-oriented workflow to a product- and category-driven customs structure. This role ensures full compliance with customs regulations and drives operational excellence by aligning customs procedures with our evolving product-based supply chain model.

Customs Clearance Operations

• Oversee all import and export customs clearance activities across ports and airports.
• Ensure accurate documentation, timely submission, and full regulatory compliance.
• Liaise with customs authorities, inspection bodies, and appointed clearing agents.
• Handle exceptions, customs holds, audits, and dispute resolution.
• Ensure accurate and timely submission of customs documentation.
• Resolve clearance issues and minimize delays and/or penalties.

Client & Vendor Management

• Serve as the primary contact for clients on customs-related matters.
• Coordinate with vendors, CHAs, and transporters for smooth operations.

Regulatory Compliance

• Ensure compliance with customs laws, trade regulations, and licensing requirements.
• Stay updated with changes in EXIM policies and HS Code classifications.

Team Management & Coordination

• Manage and train customs and documentation staff.
• Allocate resources to meet operational deadlines efficiently.

Reporting & Analysis

• Maintain records of shipments, duty payments, and clearance timelines.
• Generate reports for management on performance and cost efficiency.

Requirements:

• Minimum 10 years of experience in the logistics industry, with at least 5 years in customs clearance/import team management
• Proven leadership experience in managing teams
• Ideally from mid-sized logistics companies or mid-management from global firms ready for the next step
• Strong leadership and people management skills
• Hands-on and solution-oriented operational management