Custody Client Onboarding Representative - Hybrid

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Custody Client Onboarding Representative in Kuala Lumpur. This role offers a unique opportunity to engage with clients and support their banking needs while ensuring compliance with regulations. You will collaborate with various teams to enhance client satisfaction and drive process improvements. With a focus on professional growth, this position provides resources for your well-being and career development. If you're a detail-oriented individual with a passion for customer service and banking, this is the perfect opportunity to advance your career.

Benefits

Telehealth options

Paid Parental Leave

Learning and development resources

Work-life balance programs

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 0 - 1 year of relevant experience preferred.

Responsibilities

• Process client requests related to custody safekeeping and account maintenance.
• Ensure compliance with bank regulations while processing requests.
• Identify and suggest process improvements to enhance efficiency.

Skills

Customer communication

Banking knowledge

Attention to detail

PC skills (Excel, Word)

Problem-solving

Flexibility and adaptability

Education

Bachelor's degree or equivalent experience

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Custody Client Onboarding Representative - Hybrid (Internal Job Title: Client Onboard Rep - C05) based in Kuala Lumpur. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Processes client’s requests related to custody safekeeping and markets account opening and maintenance
• Co-operates with internal partners to perform systems static maintenance based on documentation related to account opening and maintenance processes.
• Provides response to account opening internal inquiries and liaison with sub custodian.
• Applies appropriate bank’s regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Documents operation procedure updates.
• Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
• Ensures high levels of client satisfaction through strong product, process and client knowledge.
• Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes.
• Supports Manager with quality assurance process.
• Participates in user acceptance test of new systems.
• Effective execution of tasks detailed within this document as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s degree/University degree or equivalent experience
• Minimum 0 - 1 year of relevant experience
• Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail with good PC skills (Excel, Word).
• Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges.
• Customer focus. Self-motivated individual with high competency to follow through when facing obstacles.
• Ability to organize own work and manage time.
• Flexible and adaptable approach to a constantly changing work environment. Customer focus. Assertiveness. Demonstrated initiative and creativity in problem solving.
• Proficient knowledge of English (written and spoken).

• Willing to work on Malaysia public holidays.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career,apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Customer Service

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Job Family:

Institutional Client Onboarding

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Time Type:

Full time

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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