CTSM - Fraud Ops Analyst (HK, SG, UK Market) Cantonese Speaking

Citigroup Inc.; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in the financial services industry is seeking an entry-level Fraud Ops Analyst. This role involves assisting in fraud risk management and analysis to minimize fraud incidence. Candidates should be proficient in Cantonese and possess a Bachelor's degree, alongside relevant experience in fraud detection and trend analysis.

Qualifications

• Relevant experience in a related role.
• Knowledge in Investigation and Fraud claims process.
• Ability to work in a diverse environment.

Responsibilities

• Perform standardized fraud analysis and forecasting.
• Identify inconsistencies in data and results.
• Assess risks in business decisions and drive compliance.

Skills

Cantonese language

Trend analysis

Fraud detection

Clear communication

Education

Bachelor’s degree

Tools

Microsoft Office

Microsoft Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Cantonese language
• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

------------------------------------------------------

Job Family Group:

Operations - Services

------------------------------------------------------

Job Family:

Fraud Operations

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.