Cruise Hospitality And Tourism

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading cruise company in Kuala Lumpur is seeking a Cruise Hospitality And Tourism professional to oversee hospitality operations. You will manage front office, accommodation, and ensure guest satisfaction in a dynamic environment. The ideal candidate has extensive experience in hospitality management, particularly in the cruise industry, along with strong people management skills. Excellent benefits and opportunities for growth are offered.

Benefits

Competitive salary

Comprehensive health insurance

Generous holiday entitlement

Opportunities for professional development

Qualifications

• Extensive experience in a senior hospitality or tourism management role.
• Strong operational and people management skills.
• Proficient in data analysis and using technology to optimise operations.

Responsibilities

• Oversee hospitality and tourism operations onboard.
• Liaise with teams for seamless service delivery.
• Monitor guest satisfaction and implement improvements.

Skills

Operational management

Customer service orientation

Data analysis

Team leadership

Interpersonal skills

Education

Tertiary qualification in hospitality or tourism

Job description

Overview

Join the exciting world of cruise hospitality and tourism as a Cruise Hospitality And Tourism professional at ASIAN MARITIME EMPIRE'. This full-time role based in Kuala Lumpur will see you playing a key part in delivering exceptional customer experiences to guests onboard our luxury cruise liners. In this dynamic and fast-paced environment, you will be responsible for managing all aspects of hospitality and tourism operations to ensure our guests have an unforgettable journey.

What you'll be doing

• Overseeing all hospitality and tourism operations onboard, including front office, accommodation, food and beverage, and shore excursions
• Liaising with cross-functional teams to coordinate logistics and ensure seamless service delivery
• Monitoring guest satisfaction and implementing continuous improvements to enhance the overall guest experience
• Developing and implementing training programs to upskill the hospitality and tourism teams
• Forecasting and managing staffing requirements to meet fluctuating demand
• Ensuring compliance with all relevant regulations and industry standards

What we're looking for

• Extensive experience in a senior hospitality or tourism management role, preferably within the cruise industry
• Strong operational and people management skills with a proven track record of leading diverse teams
• Exceptional customer service orientation and the ability to drive guest satisfaction
• Proficient in data analysis and using technology to optimise operations
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional stakeholders
• Tertiary qualification in hospitality, tourism or a related discipline

What we offer

At ASIAN MARITIME EMPIRE', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits including comprehensive health insurance, generous holiday entitlement, and opportunities for professional development. Our global presence also offers the potential for international career advancement. Join us and be a part of creating unforgettable experiences for our guests.

To apply for this exciting role, please click apply now.