Crocs Store Manager(Genting Premium)

Crocs Footwear (Malaysia) Sdn Bhd; Genting Highlands; On-site; MYR 50,000 - 70,000; Full time

Job summary

Crocs, Inc. is seeking a Store Manager at our Genting Highlands location to lead a team of store associates, drive sales, and deliver exceptional customer experiences.

You will oversee daily operations, training, visual presentation, and stock management while ensuring Crocs values, integrity, and customer focus are upheld. The ideal candidate has at least 5 years in retail with previous store leadership, strong English communication, and a passion for coaching and developing talent in a

Qualifications

• At least STPM / A Level / Diploma / Advanced Diploma or higher.
• Minimum 5 years of total retail experience; preferably with Store Manager experience.
• Leadership skills with ability to empower and drive team results.
• Proficient in English; other languages a plus.
• Strong written and verbal communication skills; able to connect with teams and partners.

Responsibilities

• Deliver outstanding service using Crocs service model.
• Lead store team to exceed sales and service metrics.
• Apply analysis and reporting to identify store opportunities.
• Oversee visual presentation, product flow, replenishment and standards.
• Foster an inclusive environment supporting growth and internal mobility.
• Coordinate tasks, delegate, and meet daily deadlines with follow-up.
• Contribute to a team culture that welcomes ideas and concerns.

Skills

Store leadership

Customer service

Team development

Communication

Education

STPM / A Level / Diploma

Tools

POS system

Microsoft Office

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What You'll Do

Deliver outstanding service to our consumers using our C.H.A.R.M service model

Leads the store team in surpassing performance metrics including sales, consumer service and charms

Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions

Lead visual presentation, product flow, replenishment, and operational standards throughout the store

Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent

Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities

Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values

Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.

Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.

Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred

Minimum 5 years of total retail experience; preferably with previous Store Manager experience.

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

Professional working proficiency in English, proficiency of other language(s) will be an advantage

Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners

Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.

Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

Desire to succeed in a high growth, fast-paced retail environment