Crocs Assistant Store Manager(Lalaport)

Crocs Footwear (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 52,000 - 78,000; Full time

Job summary

Crocs, Inc. in Malaysia is seeking a Store Manager to lead a dedicated team and deliver an exceptional consumer experience. You will drive sales, maintain visuals, and develop talent while collaborating with multi‑department teams.

The role requires strong leadership, 5+ years in retail, English proficiency, and the ability to work rotating shifts including nights and holidays. Proficiency with POS systems and MS Office is expected.

Qualifications

• 5+ years of total retail experience; Store Manager experience preferred.
• Leadership abilities with a drive to empower the team.
• Professional working proficiency in English; additional languages are a plus.
• Strong communication skills to connect with store team and partners.
• Ability to work rotating shifts, including nights and holidays.
• Intermediate computer proficiency and ability to operate POS system.

Responsibilities

• Deliver outstanding service using Crocs service model.
• Lead store team to exceed sales and service metrics.
• Apply analytics and reporting to identify opportunities.
• Oversee visual presentation, product flow, replenishment, and standards.
• Foster an inclusive environment and develop internal talent.
• Coordinate and prioritize tasks, meet deadlines, with follow-up.
• Encourage idea-sharing while upholding Crocs values.
• Learn across departments: consumer service, product knowledge, visuals, stock room.
• Support daily retail operations: POS, stock, pricing, markdowns, loyalty programs, housekeeping.
• Adhere to Asset Protection policies and inventory controls.

Skills

Store leadership

Customer service

Team development

English proficiency

Education

STPM / A Level / Diploma / Advanced Diploma

Tools

POS system

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Email

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What You'll Do

Deliver outstanding service to our consumers using our C.H.A.R.M service model

Leads the store team in surpassing performance metrics including sales, consumer service and charms

Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions

Lead visual presentation, product flow, replenishment, and operational standards throughout the store

Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent

Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities

Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values

Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.

Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.

Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred

Minimum 5 years of total retail experience; preferably with previous Store Manager experience.

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

Professional working proficiency in English, proficiency of other language(s) will be an advantage

Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners

Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.

Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

Desire to succeed in a high growth, fast-paced retail environment

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an assistant store manager?
• Do you have customer service experience?
• How many years' experience do you have as an Assistant Store Manager?
• Do you have experience in a sales role?

What can I earn as an Assistant Store Manager