Crocs Store Manager(Central I-City)

Crocs Footwear (Malaysia) Sdn Bhd; Shah Alam; Presencial; MYR 72.000 - 108.000; Tempo integral

Resumo da vaga

Crocs Footwear (Malaysia) Sdn Bhd is seeking a Store Manager to lead a store team and deliver an exceptional consumer experience. You will drive sales, service and visual standards while developing talent and coordinating daily operations.

The ideal candidate brings at least 5 years of retail experience, including store leadership, strong communication skills in English, and willingness to work rotating shifts including nights and holidays.

Qualificações

• STPM / A Level / Diploma / Advanced Diploma or above preferred.
• Minimum 5 years of total retail experience; preferably with Store Manager experience.
• Proven leadership abilities, with a passion for challenging, empowering, and driving team results.
• Professional working proficiency in English; proficiency in other languages is a plus.
• Flexibility to work on rotational shifts, including nights, Saturdays, Sundays and public holidays.

Responsabilidades

• Deliver exceptional service to customers using Crocs service standards.
• Lead store team to exceed sales, service and loyalty metrics.
• Apply data and reporting to identify opportunities and drive strategy.
• Oversee visual presentation, product flow, replenishment and store standards.
• Foster an inclusive environment and develop internal talent.
• Coordinate tasks, prioritize deadlines and ensure follow-up on daily activities.
• Support POS operations, pricing, markdowns and loyalty programs.
• Ensure asset protection policies and inventory controls are followed.
• Learn and assist in other departments such as consumer service and stockroom.

Conhecimentos

Leadership

Communication

POS system

MS Word

MS Excel

MS PowerPoint

Email

Formação

STPM / A Level / Diploma / Advanced Diploma or above

Ferramentas

Microsoft Word

PowerPoint

Excel

Email

POS system

Descrição da vaga

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What You'll Do

Deliver outstanding service to our consumers using our C.H.A.R.M service model

Leads the store team in surpassing performance metrics including sales, consumer service and charms

Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions

Lead visual presentation, product flow, replenishment, and operational standards throughout the store

Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent

Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities

Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values

Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.

Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.

Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred

Minimum 5 years of total retail experience; preferably with previous Store Manager experience.

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

Professional working proficiency in English, proficiency of other language(s) will be an advantage

Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners

Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.

Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

Desire to succeed in a high growth, fast-paced retail environment

What can I earn as a Retail Store Manager