Crocs Store Manager(Midvalley KL)

Crocs Footwear (Malaysia) Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Crocs Footwear (Malaysia) Sdn Bhd is seeking an accomplished Store Manager to lead a dedicated team and deliver an exceptional consumer experience at the store level in Malaysia. You will drive sales, provide outstanding customer service, and uphold visual standards while developing talent and collaborating with cross-functional partners.

The role involves overseeing store operations, managing shifts, and leveraging Crocs' service model to optimize performance, loyalty programs, and inventory

Qualifications

• At least STPM / A Level / Diploma or higher preferred.
• Minimum 5 years total retail experience; prior Store Manager preferred.
• Demonstrated leadership, empowering, and driving team results.
• Professional working proficiency in English; other languages are a plus.
• Excellent written and verbal communication with store team and partners.
• Flexible to work rotational shifts, including nights, weekends and public holidays.
• Strong computer skills in Word, Excel, PowerPoint and email; POS familiarity.
• Experience in a fast-paced retail environment.

Responsibilities

• Deliver outstanding service using Crocs' service model.
• Lead store team to exceed sales and service metrics.
• Use reporting to identify opportunities and drive strategic decisions.
• Oversee visual presentation, product flow, replenishment, and standards.
• Foster an inclusive environment and develop internal talent.
• Coordinate tasks, delegate, and meet store deadlines with follow-up.
• Contribute to a collaborative environment with ideas and feedback.
• Support departments including consumer service, product knowledge, and stock room management.
• Assist in POS management and seasonal pricing and loyalty programs.

Skills

Leadership

Communication skills

English proficiency

Customer service mindset

Education

STPM / A Level / Diploma

Tools

POS system

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What You’ll Do

Deliver outstanding service to our consumers using our C.H.A.R.M service model

Leads the store team in surpassing performance metrics including sales, consumer service and charms

Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions

Lead visual presentation, product flow, replenishment, and operational standards throughout the store

Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent

Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities

Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values

Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.

Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.

Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You’ll Bring to the Table

Possess at least STPM / A Level / Diploma / Advanced Diploma or above preferred

Minimum 5 years of total retail experience; preferably with previous Store Manager experience.

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

Professional working proficiency in English, proficiency of other language(s) will be an advantage

Proven communication skills (written and verbal) to successfully connect with store team, operations managers, District Managers & corporate partners

Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.

Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system

Demonstrated leadership abilities, with a passion for challenging, empowering, and driving team results

Desire to succeed in a high growth, fast-paced retail environment