CRM Business Analyst

Oxydata Software; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading software firm in Kuala Lumpur is looking for a Lead Business Analyst to drive CRM solutions tailored for banking operations. This pivotal role requires extensive experience in business analysis, particularly within the banking domain, and expertise in Microsoft Dynamics CRM. You will lead a team to gather requirements, optimize implementations, and ensure compliance with industry regulations. Ideal candidates are effective communicators with solid stakeholder management skills and a strong analytical mindset.

Qualifications

• 7+ years of experience in Business Analysis, with 3+ in a lead role.
• Strong experience in the banking domain.
• Hands-on expertise in Microsoft Dynamics CRM.

Responsibilities

• Lead and mentor a team of Business Analysts.
• Gather, analyze, and document banking business requirements.
• Work with stakeholders to define CRM strategies.

Skills

Business Analysis

Stakeholder Management

Leadership

Data Management

CRM Reporting

Tools

Microsoft Dynamics CRM

Job description

We are seeking an experienced Lead Business Analyst (BA) with expertise in the banking domain and Microsoft Dynamics CRM. The ideal candidate will play a critical role in gathering business requirements, optimizing CRM solutions for banking operations, and leading a team of analysts to deliver high-impact solutions.

Key Responsibilities:

• Lead and mentor a team of Business Analysts to ensure successful project execution.
• Gather, analyze, and document banking business requirements for CRM solutions.
• Work closely with stakeholders to define CRM strategies, workflows, and automation.
• Collaborate with technical teams to design and enhance Dynamics CRM solutions tailored for banking operations.
• Ensure CRM configurations align with regulatory and compliance requirements in the banking industry.
• Facilitate requirement workshops, stakeholder discussions, and system demonstrations.
• Monitor and assess CRM system performance, recommending improvements for efficiency.
• Develop and maintain detailed business process models, functional specifications, and user stories.
• Conduct UAT (User Acceptance Testing) and support CRM system implementation and adoption.
• Provide CRM user training and ongoing support to banking teams.

Required Skills & Qualifications:

• 7+ years of Business Analyst experience, with at least 3+ years in a lead role.
• Strong experience in the banking domain (retail banking, corporate banking, lending, KYC, etc.).
• Hands-on expertise in Microsoft Dynamics CRM (configuration, workflows, reporting).
• Knowledge of banking processes, regulatory compliance, and risk management.
• Ability to translate business needs into functional and technical CRM requirements.
• Strong understanding of data management, customer insights, and CRM reporting.
• Excellent stakeholder management, leadership, and communication skills.