Critical Environment Technician

Microsoft; Cyberjaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

Join an innovative team as a Critical Environment Technician, where you'll ensure the operational excellence of datacenters that power cloud services for millions worldwide. In this role, you will be responsible for maintaining critical infrastructure, responding to incidents, and supervising equipment to ensure safety and efficiency. This forward-thinking company values employee development through training and certifications, fostering a culture of respect and inclusion. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 5+ years of experience in mission-critical environments.
• Ability to work shifts, including nights and weekends.
• Certified Chargeman qualification required.

Responsibilities

• Maintain critical infrastructure for datacenters.
• Respond to onsite incidents and lead response teams.
• Inspect and supervise critical environment equipment.

Skills

Critical Environment Equipment Maintenance

Electrical Systems Knowledge

Mechanical Systems Knowledge

Troubleshooting Skills

Communication Skills

Education

High School Diploma

Degree in Mechanical, Electrical, or Civil Engineering

Certified Chargeman Qualification

Tools

CMMS (Computerized Maintenance Management System)

UPS Systems

Genset Systems

ATS Systems

BMS (Building Management System)

EPMS (Energy Performance Management System)

Job description

As a Critical Environment Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our datacenters operational. Your responsibilities include coordinating with suppliers/vendors, ensuring safe work environments, understanding critical environment equipment, performing maintenance, responding to onsite incidents, and monitoring equipment performance using telemetry and other platforms.

Microsoft’s CO+I powers our cloud services, supporting products like Bing, Office 365, Xbox, OneDrive, and Azure. We focus on employee development through training, career rotation, diversity initiatives, and professional certifications.

Our infrastructure includes over 200 datacenters in 32 countries, supporting services for more than 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability and operational excellence to meet evolving business needs.

Microsoft’s mission is to empower every person and organization to achieve more. We foster a culture of respect, integrity, and inclusion, encouraging innovation and collaboration.

Responsibilities

1. Serve as an operations specialist in a major area of CE operations (e.g., electrical, mechanical, controls, generators), handling advanced tasks independently.
2. Inspect and supervise critical environment-related facility equipment and grounds for unsafe or abnormal conditions, escalating issues as needed.
3. Use the internal computerized maintenance management system (CMMS) to track equipment assets and complete work orders.
4. Respond swiftly to onsite incidents, leading response teams and coordinating repairs without supervision.
5. Develop and update emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs).
6. Perform various maintenance types (planned, predictive, corrective) following established procedures for equipment such as electrical and cooling systems.
7. Understand, troubleshoot, and repair equipment and systems within your trained discipline.
8. Provide troubleshooting guidance to lower-level colleagues.
9. Follow safety and security protocols, including job hazard assessments and environmental health and safety requirements.
10. Embody Microsoft’s culture and values.

Qualifications

Required Qualifications

• Certified Chargeman qualification (e.g., AO to A4)
• High School Diploma or degree in Mechanical, Electrical, or Civil Engineering, or equivalent
• Experience with systems such as UPS, Genset, ATS, BMS, EPMS
• 5+ years of experience in mission-critical environments or equivalent experience
• Ability to work shifts, including non-standard hours, nights, weekends, and holidays

Background Check Requirements

Must pass Microsoft, customer, and/or government security screenings, including the Microsoft Cloud Background Check every two years.

Preferred Qualifications

• 7+ years of mission-critical experience with a high school diploma, degree, or equivalent
• OR associate’s degree or trade certification plus 2+ years of relevant experience

Microsoft is an equal opportunity employer. We consider all qualified applicants without regard to legally protected characteristics. For accommodations during the application process, please read more about requesting accommodations.