Credit Specialist - Receivables Management

Responsibilities

• Monitor and follow up on all large corporates receivable accounts to ensure timely collection of payments.
• Compile supporting documents and invoices to customer on a monthly basis.
• Upload invoices and relevant documents to customer portals to facilitate timely payment processing.
• Collaborate closely with internal stakeholders (e.g., Sales, Billing, IT) to investigate and resolve disputes in a timely manner.
• Support waiver submission and accurate payment posting.
• Escalate critical accounts or issues that may impact cash flow or pose significant risk.
• Provide timely updates on disputed accounts and early warning signals of potential collection risks.
• Provide collections forecasts to support decision-making and cash flow planning.
• Ensure adherence to internal controls, company policies, and compliance standards in all collection activities.

Business Requirements

• Able to communicate effectively with team members and stakeholders, including customers, to resolve any issues and ensure prompt payment of outstanding invoices.
• Understanding the accounts receivables processes, including invoicing, collections, and cash application.
• The credit specialist should be customer service-oriented, ensuring that customers receive prompt and courteous assistance in resolving any collection issues.

Experience

• At least 3 years of working experience in accounts receivables function.

Skills/Knowledge

• Proficient in Microsoft Excel, Microsoft PowerPoint, and ERP systems (e.g., SAP) is an advantage.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Good command of English & Malay, both written and spoken.
• Good interpersonal and communication skills.
• Handling confidential and sensitive information with discretion and professionalism.

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