Credit Risk & Collection Management Analyst

Sanofi; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Out-patient benefits

Family-friendly policies

Job summary

Sanofi is seeking a Credit & Collections professional for its Order to Cash team in Malaysia. You will manage AR processes, perform credit assessments, and ensure adherence to SLAs while liaising with internal stakeholders and customers.

Ideal candidates have 2–4 years in finance/shared services, SAP FICO proficiency, and strong English and Mandarin communication. The role emphasizes analytical skills and the ability to work independently in a metrics-driven environment.

Qualifications

• Bachelor’s degree or higher in Accounting/Finance/Business.
• 2–4 years of relevant finance/shared services experience.
• Experience in Finance shared services or BPO advantageous.
• SAP FICO proficiency; strong Excel skills.

Responsibilities

• Deliver Credit and Collections services per SLAs.
• Process AR ageing, dunning, and follow-up actions.
• Support credit assessments and periodic reviews.
• Manage blocked orders due to overdue balances and respond to inquiries.
• Contribute to continuous improvement initiatives and LEAN practices.

Skills

Fluent English

Mandarin communication

Analytical skills

Problem-solving

Education

Bachelor's degree in Accounting/Finance/Business

Tools

SAP FICO

MS Excel

Job description

About the Job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities. Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning. We offer a diverse and dynamic environment that’s growing at pace. Over the past two years, Sanofi Business Operations (SBO) has doubled in size and increased its scope. As one department within SBO, we're also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.

Key Job Responsibilities

Operations: Deliver Credit and Collections management services to SBO as per their respective Service Level Agreements (SLAs). Participate in Review AR ageing reports, perform collection & dunning, raise, and follow-up actions. To take charge of several countries for overall Credit Management and Collection activities Support/responding to enquiries from internal and external customers, Country Finance & Stakeholders Actively participate in credit assessment for new and existing customer, perform periodic customer credit review, as well as customer portfolio risk Participate in checking credit availability and manage blocked sales orders related to Overdue. Deliver operational KPIs and comply with Sanofi policies and guidelines, also to participate in continuous improvement initiatives. Actively participate in transition activities of Country Credit and Collection processes into SBS, including knowledge transfer, preparation of Work Instructions documentation and attending conference calls/meetings To update Standard Operating Procedure (SOP) as and when required and obtain validation from Team Lead/Manager To support ad-hoc projects implementation (New tools, Robotic Process Automation (RPA), process improvement projects) To participate in LEAN workshop, acquire LEAN mindset and work according to LEAN methodology. To proactively alert in issue/roadblock and propose solution to Team Lead/Manager. To manage any other tasks as assigned by Team Lead/Manager.

About You

Minimum Qualifications: Bachelor’s Degree/Post Graduate Diploma/Professional Degree in Accounting/Finance/Business or equivalent 2-4 years of relevant working experience in the Finance/Accounting sector. Working experience in Finance shared services, either in-house or in a BPO setting. Working experience in the pharmaceutical or similar industry, preferably in Finance will be advantage. Understanding of shared services technologies such as scanning and imaging, OCR, case management tools, KPI monitoring and reporting. Fluent English and Mandarin communication skills (verbal and written) and with the ability to interact effectively to all stakeholders. Ability to demonstrate analytical and problem-solving skills. Working experience with SAP, specifically FICO Proficient in the use of applications in the MS-Office suite, including MS-Excel Experience in successful handling of Order to Cash Self-motivated, mature and ability to work independently Able to work in a metrics environment.

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.

Pursue progress, discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

We are an R&D driven, AI-powered biopharma company committed to improving people’s lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people’s lives. We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi Start a career that makes a difference. Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it’s using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities. This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people’s lives.