Credit Controller

Wilhelmsen group; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading company in the shipping industry is seeking a Credit Controller for its Port Services team in Kuala Lumpur. The role involves managing customer accounts, following up on debts, and collaborating with internal teams to ensure effective credit processes. The ideal candidate will have strong communication skills, attention to detail, and a background in credit or accounting. Join a dynamic team in a strategic location with excellent opportunities for growth and development.

Benefits

Strategic work location at KL Sentral

International work environment

Excellent learning and development opportunities

Qualifications

• Minimum of one year of relevant work experience.
• Experience in the shipping industry is preferred but not mandatory.

Responsibilities

• Follow up on outstanding debts with customers regarding payment status.
• Prepare account reconciliations for contracted customers.
• Develop and maintain relationships with customers.

Skills

Communication

Time Management

Attention to Detail

Education

Tertiary qualifications in relevant credit or accounting courses

Tools

MS Office

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title

Credit Controller – Port Services, Asia Pacific

The position

We are looking for a Credit Controller who will be functionally reporting to the Regional Credit Manager – Port Services, Asia Pacific.

About the location/department

The position will be located in Kuala Lumpur, which is the heart of the city and easily accessible by public transportation.

What you will be doing

• Act in accordance with all applicable credit processes and policies.
• Follow up on outstanding debts with contracted customers regarding payment status in accordance with agreed payment terms.
• Generate and send out Statement of Accounts (SOA) to customers as per the agreed date or as mutually decided.
• Gather information required to assist in investigations and resolution of Final DA Settlement disputes.
• Coordinate funds allocation instructions to the Cash collector for remittance of the balance amount through SharePoint (Settlement allocation).
• Prepare account reconciliations for contracted customers.
• Develop and maintain relationships and regular communication with customers; make follow-up calls on outstanding amounts.
• Collaborate closely with internal stakeholders including SPOT credit controllers, Sales teams, Operations/Port teams, DA teams, and Finance teams.
• Assist customers, Sales teams, and port networks with credit-related matters.
• Escalate cases when necessary to the relevant internal teams.
• Provide backup support for team members when required.

Who you are

• Minimum of one year of relevant work experience.
• Tertiary qualifications in relevant credit or accounting courses.
• Experience in the shipping industry is preferred but not mandatory.
• Ability to meet deadlines through effective time management and prioritization.
• Strong attention to detail.
• Excellent communication skills, both verbal and written in English.
• Excellent telephone manners – assertive yet customer-friendly.
• Proficient in MS Office (Excel, Word) with good keyboard skills and general computer literacy.
• Reliable, enthusiastic, and professional.
• A team player who works well in a collaborative environment.

What we offer

• Strategic work location at KL Sentral with easy access via Monorail, Rapid Kelana Jaya Line, MRT, KTM, and public buses.
• An international work environment and culture.
• Excellent learning and development opportunities.

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex!

How to apply

If you find this role interesting and believe you're a good fit, please tell us why. Apply online through our career portal at https://www.wilhelmsen.com/careers/ by creating a ‘Candidate Home’ account, then upload your resume and expected salary.