Credit Control Specialist

Job Responsibilities

1. Customer Receipts: Verify daily receipts against bank statements, match with customer invoices, and ensure correct posting to the respective Accounts Receivable (AR) accounts.
2. Debt Collection: Monitor and manage customer accounts to ensure timely collection, address any payment delays, and escalate overdue accounts appropriately. Monitor aging, issue reminder letters, and liaise with customers to ensure payment within credit terms.
3. Customer Relationship Management: Build and maintain strong relationships with customers to ensure timely payments and resolve billing or payment-related queries.
4. Customer Related Tasks: Handle all customer-related queries, applications, documents, or issues, including collecting customer information.
5. Dispute Resolution: Provide feedback on inquiries raised by customers regarding invoices, statements, and payments. Investigate and resolve discrepancies or disputes on accounts professionally and timely, retrieving supporting documents to clear issues.
6. Credit Control Policies: Assist in developing, implementing, and reviewing credit control policies and procedures to reduce bad debt risks.
7. Credit Risk Assessment: Evaluate customer creditworthiness by analyzing financial statements and credit history to set or modify credit limits and terms.
8. Accounts Management: Handle all aspects of credit control, including preparing monthly statements, sending reminders, and resolving disputes related to payments.
9. Reporting: Prepare regular reports on aging debt, cash flow forecasts, and outstanding accounts for management review.
10. Coordination: Collaborate with other departments such as sales to ensure effective communication and timely resolution of credit issues.
11. Ad hoc Tasks: Assist with additional tasks and backup other operational roles as needed.

Job Requirements

1. Languages: Mandarin, English, Bahasa Malaysia.
2. Proven experience in credit control, accounts receivable, or a similar role (minimum 2 years).
3. Proficiency in accounting software (Autocount) and Microsoft Office (Excel, Word) preferred.
4. Excellent communication and negotiation skills to interact professionally with internal and external stakeholders.
5. Strong analytical and problem-solving skills.
6. Proactive with a strong sense of responsibility.
7. Attention to detail and ability to work under pressure to meet deadlines.
8. Ability to work independently and manage multiple tasks in a fast-paced environment.
9. Self-motivated, results-oriented, with high integrity and confidentiality.

Job Benefits

1. Performance-Based Annual Bonus: Receive an annual bonus based on your performance and contributions.
2. Dynamic & Inclusive Work Culture: Be part of a fun, supportive, and diverse team that values collaboration.
3. Young & Vibrant Team: Work alongside energetic colleagues primarily from Gen Y & Gen Z.
4. Relaxed Dress Code: Enjoy a smart casual dress code with no strict rules.