Credit Control Executive (Glenmarie)

Rentokil Initial; Shah Alam; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Credit Control Executive, where you will play a vital role in managing outstanding debts and ensuring timely payments. This dynamic position offers a competitive base salary, attractive incentives, and comprehensive training to help you excel. Collaborate with various teams to resolve payment issues while developing your negotiation and communication skills. With a focus on results and a supportive work environment, this role is perfect for motivated individuals eager to make an impact in a thriving organization.

Benefits

Attractive Base Salary

Contractual Bonus

Comprehensive Insurance Plans

Outpatient & Specialist Coverage

Dental & Optical Coverage

Retirement Benefits

Staff Purchase Plan

Qualifications

• Minimum Diploma in a related discipline with experience in Credit Control.
• Strong interpersonal and communication skills, bilingual is an advantage.

Responsibilities

• Collect outstanding debts and manage debtor communications effectively.
• Liaise with teams to resolve payment issues and monitor collection activities.

Skills

Credit Control

Communication Skills

Negotiation Skills

Problem Solving

Bilingual Skills

Education

Diploma in a related discipline

Tools

Database Management

Microsoft Office

Job description

We are looking for a motivated, dynamic Credit Control Executive to join our team based out of our offices in various locations. Your responsibilities will be to look to reduce the long overdue debts and unallocated credit balances (>1 year) under the portfolios assigned.

To help achieve this, we will provide you with a competitive base salary, a highly rewarding collection incentive structure, and career opportunities. You will also receive full product training, with hands-on assistance from the Credit Control Manager and the Credit Control Team.

In this role, you will be responsible for:

1. The primary objective for a Credit Controller is to collect the maximum value of outstanding debts at the earliest possible date. This involves effective communication with the debtor, usually by telephone, and enforcing routine adherence to agreed credit terms.
2. Liaise closely with Service, Operation, and Customer Care teams to resolve payment issues through the Credit Control Feedback form.
3. Spend maximum time on the telephone with customers who have not paid their account by the due date, maintain records of contacts (including date, action, commitments) in the system call card, and follow through to ensure issues are resolved and debts are collected promptly.
4. Update the system after each telephone conversation.
5. Monitor prompt issuance of reminder letters and statements according to company credit control policy.
6. Prepare and process all debtor journals and AR adjustments.
7. Process cash/cheque deposits for daily banking, ensure all current cheques are banked into the assigned account, and monitor post-dated cheque due dates.
8. Propose credit notes and service stops for customers with outstanding debts to branch managers, and monitor promptness of actions.
9. Monitor and reinforce procedures such as requesting extensions of credit terms of 30 days.
10. Prepare documents for bad debt write-offs.
11. Prepare reports and returns on debtors and collections.
12. Update collection activities and outstanding status with the Credit Control Manager or Team Leader monthly.
13. Achieve the KPI benchmarks set by management.
14. Ensure prompt issuance of invoices and credit notes to customers through analysis submitted by branches.
15. Immediately contact customers after invoice issuance.
16. Ensure the accuracy of customer details in the database used for billing and collection.
17. Perform other duties as assigned by your superior.

The ideal candidate will possess:

• A minimum of a Diploma in a related discipline with proven experience in Credit Control.
• Able to work independently to meet collection targets.
• Results-oriented, dynamic, creative, and self-driven.
• Team player, customer-focused, proactive, with a sense of urgency and ownership.
• Strong interpersonal and communication skills (written & oral), bilingual skills are an advantage.
• Proficiency in computer skills is essential.
• Applicant must be a Malaysian citizen or hold relevant residence status.

Highly Desirable:

• Excellent credit collection, dispute resolution, and negotiation skills.
• Ability to reach and exceed collection targets.
• Versatility in building rapport at all levels.
• Multilingual in English and Bahasa Malaysia; ability to converse in other dialects is an advantage.
• Commercially focused with good acumen.

Rewards and Benefits

• Attractive base salary, contractual bonus, and collection incentives.
• Comprehensive insurance plans including surgical & hospitalization, term life, and personal accident coverage.
• Outpatient & specialist coverage.
• Dental & optical coverage.
• Additional retirement benefits.
• Staff purchase plan.

You will be welcomed into a friendly, robust, and competitive team that is highly motivated and focused on achieving goals and results. You will receive full product training and hands-on assistance from the Credit Control Manager.

Equal Opportunities

Rentokil Initial supports all employees in providing equal opportunities and avoiding discrimination. We emphasize workplace diversity, creating an inclusive environment that respects individual differences, embraces strengths, and offers opportunities for all colleagues to reach their full potential.

Rentokil Initial (M) Sdn. Bhd.,

No. 3, Jalan U1/25A, Seksyen U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam