Credit & Collections Team Lead

APAC Michael Page; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global MNC in the Shared Services market is seeking a Credit and Collection Supervisor. The role involves managing a team while ensuring adherence to group policies, fostering a strong customer service culture, and facilitating team performance. Candidates should have substantial experience in Credit and Collection, along with familiarity with SAP.

Benefits

Comprehensive Total Rewards Program

Performance based bonuses

Flexible benefits

World-class training program

Qualifications

• At least 5 years' experience in Credit and Collection role with 2 years in supervisory role.
• Professional Accounting qualification is an asset.

Responsibilities

• Supervise Credit and Collection team through mentorship.
• Evaluate team performance and conduct regular meetings.
• Assist HR in recruitment processes.

Skills

Customer Service

Team Leadership

Education

Diploma/ Degree in Accounting/Business

Tools

SAP

Job description

To ensure the execution of credit and collection processes and functions, including managing Credit Controllers across companies, whilst ensuring adherence to the Group's policies and procedures.

Client Details

A leading global MNC in the Shared Services market.

Description

* Supervise Credit and Collection team through ongoing mentoring and training.
* Maintain documentation on Credit and Collection procedures.
* Be a "super user" within the team, providing expert knowledge and hands-on
support.
* Ensure process deadlines are met according to SLAs.
* Identify and nominate the appropriate training to achieve individual and
company aspirations in line with Local HR learning and development strategy.
* Create a positive work environment that fosters team performance
* Cultivate customer service culture in team
* Organize and conduct regular meetings and communications with team members
* Conduct team members' performance evaluation and review
* Train new team members and share knowledge and job experience
* Set Performance Objectives with direct reports
* Counsel team members on performance improvement and career development
* Resolve management team conflict with sensitivity, tact and fairness
* Ensure balanced workload for team members
* Assist HR dept in recruitment process

Profile

• Diploma/ Degree in Accounting/Business. Those pursuing a Professional Accounting qualification would be an asset.
• At least 5 years' experience in Credit and Collection role with at least 2 years supervisory role, preferably in an international finance shared service company environment.
• Well-versed with SAP.

Job Offer

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Laxmin Ganapathy on [phone].
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.