Credit & Collections Team Lead

Michael Page; Kuala Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global MNC in the Shared Services market is looking for a Credit and Collection Supervisor in Kuala Selangor. The role involves leading a team through mentoring, managing performance evaluations, ensuring process compliance, and fostering a positive work environment. Candidates should have at least 5 years of relevant experience, with strong skills in leadership and customer service.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program

Supportive leadership for development

Qualifications

• 5 years' experience in Credit and Collection, with at least 2 years in a supervisory role.
• Candidate pursuing a Professional Accounting qualification preferred.
• Experience in an international finance shared service company environment.

Responsibilities

• Supervise Credit and Collection team through ongoing mentoring and training.
• Set Performance Objectives with direct reports and conduct performance evaluations.
• Cultivate a customer service culture within the team.

Skills

Leadership

Customer Service

Communication

Education

Diploma/ Degree in Accounting/ Business

Tools

SAP

Job description

• Global MNC
• Career progression

About Our Client

A leading global MNC in the Shared Services market.

Job Description

* Supervise Credit and Collection team through ongoing mentoring and training.
* Maintain documentation on Credit and Collection procedures.
* Be a "super user" within the team, providing expert knowledge and hands-on
support.
* Ensure process deadlines are met according to SLAs.
* Identify and nominate the appropriate training to achieve individual and
company aspirations in line with Local HR learning and development strategy.
* Create a positive work environment that fosters team performance
* Cultivate customer service culture in team
* Organize and conduct regular meetings and communications with team members
* Conduct team members' performance evaluation and review
* Train new team members and share knowledge and job experience
* Set Performance Objectives with direct reports
* Counsel team members on performance improvement and career development
* Resolve management team conflict with sensitivity, tact and fairness
* Ensure balanced workload for team members
* Assist HR dept in recruitment process

The Successful Applicant

• Diploma/ Degree in Accounting/Business. Those pursuing a Professional Accounting qualification would be an asset.
• At least 5 years' experience in Credit and Collection role with at least 2 years supervisory role, preferably in an international finance shared service company environment.
• Well-versed with SAP.

What's on Offer

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.