Credit & Collections Executive (Hybrid)

EPS Malaysia; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in financial services in Penang is looking for a Collections Specialist for a 12-month contract. The role involves actively collecting outstanding receivables, enforcing policies, and providing customer support. Candidates should have at least a Bachelor's degree and 3-5 years of experience in a B2B environment, with strong communication and problem-solving skills. Familiarity with MS Office is a plus.

Qualifications

• 3-5 years of experience in Collections, Customer Service, or Billing in a B2B environment.
• Excellent verbal and written communication skills.
• Flexibility to meet business requirements.

Responsibilities

• Participate actively in the collection of all outstanding receivables.
• Enforce payment policies and procedures.
• Provide customer service regarding payments and refunds.

Skills

Verbal and written communication

Problem-solving skills

Attention to detail

Customer service orientation

Ability to prioritize tasks

Education

Bachelor's degree in any field

Tools

MS Office Suite

Job description

This is a 12 Month contract role (might renew)

Working location : George Town

Responsibilities

• Participate actively in the collection of all outstanding receivables, including making collection calls and other communications.
• Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services.
• Provide general customer service regarding refunds, payment forms, payment discrepancies, tax forms/procedures, payment histories, and statements of account.
• Monitor and maintain accounts within the assigned territory, including reconciliations and adjustments.
• Collaborate with other business teams (e.g., Sales, Order Management, Client Services) to resolve customer issues that could hinder payment.
• Note and report customer status through account reviews, account notes, and meetings with various business stakeholders.
• Assist in maintaining customer contact information.
• Support mutual knowledge sharing within the global Credit and Collections team.
• Perform other related tasks as required.

Qualifications

• At least a Bachelor's degree in any field or relevant discipline.
• 3-5 years of experience in Collections, Customer Service, or Billing in a Business-to-Business (B2B) environment is preferred.
• Candidates must have excellent verbal and written English communication, with a strong ability to work in global teams.
• Excellent problem-solving skills, strong attention to detail, and goal orientation are competencies critical to the success of this role.
• Commitment to excellent customer service.
• Ability to prioritize and manage multiple responsibilities and meet deadlines.
• Basic knowledge of MS Office Suite including Excel is a plus.
• Must be flexible to work as per the business requirements.