Credit Collection Executive

WK Consortium; Kota Kinabalu; On-site; MYR 35,000 - 55,000; Full time

Job summary

A leading company in the financial sector seeks a Credit Collection Specialist to manage loan applications and credit control functions. This role involves assisting with daily operational tasks, maintaining documentation, and ensuring efficient team performance. Candidates should possess strong customer service and communication skills to handle inquiries effectively.

Qualifications

• Experience in credit administration and loan processes is essential.
• Strong communication skills are necessary to handle inquiries.
• Capability in customer service and documentation management is critical.

Responsibilities

• Assist the CCM in credit collection activities and functions.
• Ensure efficient handling of property loan applications.
• Monitor aging reports for timely collection of payments.

Skills

Customer Service

Credit Control

Documentation Management

Communication

Job description

- Responsible for assisting the CCM in all activities, functions, and support matters related to the Credit Collection department.

- Ensures that property loan applications and processing activities are performed efficiently. Sets targets for team members and provides coaching to optimize performance.

- Responds promptly and efficiently to daily operational tasks such as SPA signing, billings, correspondences, documentation, and customer inquiries.

- Attends to SPA and loan documentation promptly to facilitate bank loan draw-downs.

- Performs credit administration and credit control functions, including generating progress billing, reminders, and monitoring outstanding sums.

- Follows up on sub-sales, refinancing, and transfer perfection as required.

- Maintains proper records and updates files for all purchasers.

- Ensures prompt attention to correspondence from purchasers and solicitors, and replies to inquiries from purchasers, bankers, and solicitors.

- Monitors payments due in the aging report to ensure timely collection.

- Handles phone calls and written correspondence with end-financiers, solicitors, and purchasers.

- Prepares all relevant documentation in accordance with Credit Control requirements.