CQ Lead, Malaysia

8275-Johnson & Johnson Sdn. Bhd. Legal Entity; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Job summary

Johnson & Johnson, a global leader in health care, invites applications for a CQ Lead position in Malaysia located in Petaling Jaya. The role focuses on establishing and maintaining quality systems, overseeing supplier and distributor quality, and ensuring compliance with DS policies and local regulations.

The candidate will lead change control, CAPA, audits, product releases, and complaint management, coordinating cross-functionally to achieve audit readiness and continuous improvement.

Qualifications

• Requires knowledge of industry and regulatory standards.
• Experience in training, supervising and risk-based execution.
• Strong communication and stakeholder interface skills.

Responsibilities

• Provide quality support for site acquisitions/divestitures and change control.
• Lead for inspection readiness and audit management.
• Manage NC/CAPA, complaints, product releases and field actions.
• Oversee supplier and distributor quality activities and documentation control.
• Lead site quality metrics reporting and quality manual maintenance.

Skills

Interpersonal communication

Analytical thinking

Prioritization & decision-making

Change management

Regulatory knowledge

Training & supervision

Tools

Quality Management Software

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Quality Job Sub Function: Customer/Commercial Quality Job Category: Professional All Job Posting Locations: Petaling Jaya, Selangor, Malaysia

Job Description: DePuy Synthes is recruiting for a CQ Lead, Malaysia, located in Petaling Jaya, Malaysia. This role is responsible for the site management and execution of Quality Systems establishment, implementation and maintenance for Malaysia, including overseeing of Suppliers and Distributors, in order to meet the applicable regulatory and customer requirements and DePuy Synthes (DS) policies and standards.

Essential Job Duties and Responsibilities

• 1. Acquisition and divestiture: Provides quality support for acquisition and divestiture activities, including change control.
• 2. Adverse event and/or Health Authority reporting (where applicable) Responsible to report adverse events/product quality issues are reported to the health authority in the site if required by local regulation, and ensures robust processes are in place for timely reporting and closure.
• 3. Audit Readiness, including Inspection management: Ensures compliance and audit-readiness of site to DS Quality Policy Standards and applicable local regulatory requirements (i.e. GDP and GDPMD).Lead as site SME for inspection management by coordinating activities related to pre- and post- audit including providing briefing and guidance to all cross functional team, managing audit arrangement and lead in audit response to auditor.
• 4. Change Control Lead for site’s change control management. Responsible to ensure process is followed and records are managed in a timely manner with proper impact assessment, monitoring are taken. Monitors related metrics and initiates actions for improvement
• 5. Complaints management Lead the end to end complaint management for the site. Responsible to prepare and sign customer resolution letters when requested by complainant. Monitors trends, related metrics and initiates actions for improvement.
• 6. Combination product Ensures local regulations and DS standards related to combination products are met.
• 7. Document control Support and ensure site compliance to document lifecycle management.
• 8. Labeling and Packaging Provides Quality support (such as updating quality agreements, issuing redressing instructions) in repack/relabel operation to ensure compliance to internal procedures and local regulations. Monitors related metrics and initiates actions for improvement.
• 9. NC CAPA Management Lead for site’s NC/CAPA management. Responsible to ensure process is followed and records are managed in a timely manner with proper investigation, root cause analysis and corrective and preventive action taken. Monitors related metrics and initiates actions for improvement.
• 10. New Product Introduction and Product Discontinuation To provide Quality support during new product launch and establish any new quality processes to support commercial launch if applicable. To work with stakeholders to manage activities related to product discontinuation to ensure compliance to internal and external requirements.
• 11. Escalation and Field actions Oversee the management of Escalations, Field Action, Mock Field Action and Stop shipment applicable to the site.
• 12. Product Release and Product Returns Supports activities related to product inspection and release, temperature excursions and trade returns according to product specifications and internal procedures.
• 13. Purchasing Control, including POLO Support activities related to purchasing controls. Ensures suppliers/POLO are appropriately qualified, monitored and in compliance to up-to-date Quality Agreements, where applicable.
• 14. QSMR and metrics reporting Coordinates key quality metrics reporting. This includes Non-conformance, CAPA, Complaints, Change Control, Audit Actions tracking and monitoring as per timelines.
• 15. Quality Manual Responsible to establish and maintain site’s Quality Manual.
• 16. Records retention Provide guidance to LOCs on record retention process in collaboration with records coordinator.
• 17. Training Management Support and ensure site compliance to GxP training plan for quality system elements covered by the site’s quality manual. This role is also responsible for the metrics, communications, reports and non-conformance related to these areas.

Distributor quality oversight

• 1. This role is responsible for the execution and compliance of Quality Management Systems elements applicable to the Distributor as required per DS standards and applicable local regulatory regulation, including: product release and returns, handling of storage, temperature controls, traceability, repack relabels, loaner set management, and NC/CAPAs.
• 2. This role is also responsible for purchasing control activities related to the distributor such as qualification, audits, and monitoring of distributor quality KPIs.

Required Qualification and Core Competencies for the role:

Requires knowledge and understanding of industry and regulatory standards, and overall DS Quality Systems. Needs experience in training, supervising and risk-based approach in execution. With good interpersonal and communication skills who can interface and influence stakeholders. Demonstrated ability to plan and manage inspection activities related to assigned responsibilities. Skill in multiple computerbased tools. Can deliver results.

• 1. Good interpersonal and communication skills, with a collaborative approach to stakeholders.
• 2. Analytical and problem-solving capabilities
• 3. Acumen for prioritization and decision making
• 4. Demonstrate change management and project management ability
• 5. Knowledge and application of quality and regulatory requirements.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills: At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.