Country Manager, Malaysia and Brunei Darussalam

International Air Transport Association; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading global organization in aviation seeks a representative to oversee operations in Malaysia and Brunei. The role involves leadership, stakeholder engagement, and strategic direction within the airline industry, promoting IATA's objectives while ensuring compliance. Candidates should have significant management experience and possess strong negotiation and communication skills.

Benefits

Flexible work options

Work from abroad policy

Community involvement opportunities

Birthday off

Qualifications

• Minimum of 15 years of professional experience with 5 years in a management role.
• Proven experience in leading teams and managing projects.
• Fluency in spoken and written English is essential.

Responsibilities

• Lead and mentor the Malaysia and Brunei team to deliver IATA's agenda.
• Build relationships with member and non-member airlines.
• Monitor aviation-related activities and report recommendations.

Skills

Leadership

Negotiation

Cultural Intelligence

Communication

Project Management

Education

University degree in Business Administration or Political Science

Advanced University degree (asset)

Job description

Employment Type:Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do:ONE IATA- We collaborate across teams,TRUSTED -We do the right thing,INNOVATIVE -We make tomorrow better,INCLUSIVE -We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

Reporting to the Regional Vice-President, Asia-Pacific, and in liaison with the Asia-Pacific Regional Leadership Team (RLT) and other divisional representatives, the incumbent will act as IATA’s representative in Malaysia and Brunei Darussalam and will be responsible for delivering IATA’s mission to represent, lead and serve the airline industry through the achievement of key objectives and the management of activities based out of the Kuala Lumpur field office.

What your day would be like

• Lead, guide and mentor the Malaysia and Brunei Darussalam team to deliver IATA’s agenda in respect of the country’s key objectives.
• Build and maintain effective relationships with both IATA member and non-member airlines’ senior management, ensuring that IATA’s activities, objectives and policies are clearly communicated and that they provide value to members and to the aviation sector.
• Raise awareness and understanding of the importance of the air transport industry amongst industry leaders and key decision-makers, by maintaining productive relationships with government ministers, senior officials and key legislators. Work closely at all levels in the areas of Transport, Aviation Safety, Finance, Trade, Tourism, Sustainability and Environment.
• Monitor and report on all aviation-related activities, including but not limited to aero-political, economic, environment, finance and infrastructure matters, providing recommendations and opportunities to the RLT and other divisional representatives which are consistent with IATA’s policies and objectives.
• Work closely with the RLT and other divisional representatives, to deliver IATA’s global priorities and activities aimed at enabling the airline industry to operate in a more efficient, safe and secure manner in Airport, Passenger and Cargo operations, providing recommendations and opportunities to the RLT and other divisional representatives that are consistent with IATA’s policies and objectives.
• Liaise and report to the RLT and other divisional representatives, where appropriate, on air navigation, civil aviation safety and other operational/regulatory requirements which impact air navigation service provision and the safe and sustainable operations of IATA’s member airlines. Maintain a close working relationship with all air navigation service providers and State aviation safety regulators, whilst informing the RLT and other divisional representatives, and ensuring that all communication is consistent with IATA’s policies and objectives.
• Identify, support and deliver, in conjunction with the relevant members of the RLT, business development opportunities which promote IATA’s commercial products and services, including the areas of Business Intelligence, Finance, Distribution, Consulting, Operations and Training at a local level, to achieve designated targets.
• Work closely with the Asia-Pacific Regional Office, to build and maintain strong, customer-focused stakeholder management with airlines, travel agents and forwarders, by recommending and delivering policies and solutions for IATA Distribution, Payment and Financial Settlement Services.
• Ensure corporate fiscal, legal and regulatory compliance, and perform the necessary fiscal and administrative duties based on the Power of Attorney received from the Corporate Secretary.
• Assist People Performance and Development (PPD) in recruiting, hiring and training, to ensure that employees adhere to company policies and procedures, whilst embracing IATA’s core values.
• Advise Corporate Communications on aviation-related media updates and provide recommendations on press release communications at the country level which support IATA’s objectives, programmes and policy positions.
• Support the organisation of IATA’s events in Malaysia and Brunei Darussalam and serve as a facilitator and host for the visits of IATA’s Senior Managers and/or Subject Matter Experts.
• Any ad-hoc tasks or projects, as requested by the Regional Vice-President and/or RLT members or other divisional representatives.

We would love to hear from you if

• You have a university degree in Business Administration, Political Science or any other relevant discipline. An advanced University degree would be an asset;
• Minimum of fifteen years of professional experience with at least five years of experience in a similar management role;
• Proven experience in leading teams with an exceptional talent for building relationships and managing projects;
• Well-developed negotiation and lobbying skills, and in possession of a high level of cultural intelligence;
• Entrepreneurial flair, with a strong sense of commercial acumen. Prior experience in sales and marketing would be an asset;
• Sound knowledge of information technology systems and their applications in the aviation and finance sectors;
• Excellent interpersonal and communication skills;
• Fluency in both spoken and written English is essential, whilst knowledge of other languages would constitute an advantage.

Travel Required: Y

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward tohearing from you!