Country Manager

inDrive; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

InDrive is seeking a Country Manager in Kuala Lumpur to drive national strategy and execution through market intelligence and decision-making. This hands-on leadership role requires deep understanding of ride-hailing dynamics and the ability to resolve complex challenges.

Ideal candidates will have a strong track record in operations and cross-functional leadership in high-growth environments, with necessary insights into local market dynamics.

Qualifications

• 5 years of experience in operations, general management, or marketplace leadership roles.
• Strong track record in leading cross functional teams and managing in high growth environments.
• Experience in ride hailing, e commerce, or other platform based businesses is required.
• Demonstrated ability to resolve complex problems and drive scalable solutions.
• Deep understanding of local market dynamics, user behavior, and regulatory environments.

Responsibilities

• Develop and implement operational standards and best practices.
• Facilitate collaboration between country, regional, and central teams.
• Lead automation and workflow optimization initiatives.
• Oversee operational escalations and ensure resolution.
• Monitor supply demand balance and key driver funnel metrics.
• Collaborate with DOPs to drive pricing and performance strategies.
• Drive market expansion efforts and ensure regulatory compliance.
• Guide partnerships and negotiations to support business growth.
• Lead customer incident management and support tool implementation.

Skills

Operations management

Cross-functional team leadership

Problem-solving

Stakeholder management

Negotiation

Market analysis

Job description

Country Manager

Department: Market Operations & Supply

Employment Type: Full Time

Location: Malaysia

Description

The Country Lead – Malaysia is a hands‑on leadership role responsible for guiding national strategy and execution through deep understanding of ride‑hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country‑level planning, goal setting, and decision‑making, resolves complex, high‑stakes challenges through structured problem‑solving and cross‑functional alignment, and drives operational and process excellence.

Responsibilities

• Develop and implement operational standards and best practices in alignment with global strategy
• Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing
• Lead automation and workflow optimization initiatives to scale operations efficiently
• Oversee high level operational escalations and ensure resolution with continuous improvement mindset
• Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations
• Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies
• Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals
• Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance
• Coordinate cross functional efforts for timely and compliant market entry
• Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience
• Gather market insights to shape product development and localization
• Oversee implementation and rollout of new features and tools across markets
• Monitor product adoption and performance, ensuring alignment with local user needs
• Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth
• Align partnership initiatives with country expansion strategies and monitor performance
• Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance
• Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly
• Ensure local GR efforts are in sync with overall company policies Quality Customer Support
• Monitor service quality standards and technical support performance across the country
• Facilitate best practice sharing, escalations, and continuous service improvement
• Lead coordination of customer incident management and support tool implementation

Qualifications

• 5 years of experience in operations, general management, or marketplace leadership roles.
• Strong track record in leading cross functional teams and managing in high growth environments.
• Experience in ride hailing, e commerce, or other platform based businesses is required.
• Demonstrated ability to resolve complex problems and drive scalable solutions.
• Deep understanding of local market dynamics, user behavior, and regulatory environments.
• Strong communication, negotiation, and stakeholder management skills.
• Fluent in Malay Bahasa and English

Final benefits may vary depending on the location