Corporate Customer Service Representative

BIG PHARMACY HOLDINGS SDN BHD; Shah Alam; On-site; MYR 20,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen in der Gesundheitsbranche sucht einen engagierten Corporate Customer Service Representative, um die Kundenkommunikation und -betreuung zu verbessern. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Anfragen, das Lösen von Kundenproblemen und die Gewährleistung einer hohen Servicequalität. Sie werden Teil eines dynamischen Teams, das sich der Bereitstellung von exzellentem Kundenservice verschrieben hat. Wenn Sie eine Leidenschaft für Kundenbetreuung haben und in einem schnell wachsenden Unternehmen arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens ein Diplom, vorzugsweise im Kundenservice-Management oder einem verwandten Fach.
• Hervorragende schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Beantworten von Anrufen, E-Mails und Online-Anfragen von Kunden.
• Bereitstellung von genauen Informationen und Unterstützung bei Bestellstatus.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Detailgenauigkeit

Education

Diplom in Kundenservice-Management

Job description

Corporate Customer Service Representative

Established since 2006, BIG Pharmacy Healthcare Sdn Bhd has grown progressively from a neighborhood pharmacy to one of Malaysia’s leading pharmacy chain. We are expanding rapidly with over 300 hundred outlets throughout Malaysia. Big Pharmacy is the fastest growing community pharmacy in Malaysia. The group is poised for expansion nationwide with its strong management team, wide product range, and institutionalised pharmacist training program which formed the foundation of our successful business model.

Job Responsibilities

• Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams.
• Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies.
• Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly.
• Work with internal departments to ensure issues are escalated and resolved when necessary.
• Accurately enter customer information, order details, and insurance data into healthcare management systems.
• Maintain clear communication with patients to ensure they are well-informed about available services.
• Stay informed about changes in healthcare policies, insurance protocols, and billing practices

Job Requirement

• Minimum Diploma qualification, preferably in customer service management or relevant subject.
• Have interest in service and hospitality.
• Have a can do and willing to learn attitude.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle sensitive patient information with confidentiality and professionalism.
• High attention to detail and accuracy, especially in data entry.
• Willing to travel, as the office will be located at Bukit Jelutong, Shah Alam.
• Fresh Graduate - are encourage to apply.